What are the responsibilities and job description for the Receptionist position at Hide and Seek Recovery?
Bi-lingual Receptionist
Position Overview:
HNS Recovery is seeking a seasoned Receptionist with a solid background in office administration and exceptional client service skills. This position is ideal for someone who thrives in a fast-paced environment and is proficient in managing multiple administrative tasks simultaneously.
Key Duties:
- Greet and welcome incoming guests with professionalism and warmth.
- Maintain a full-time presence at the front desk.
- Efficiently handle over 300 calls daily, ensuring accurate identification of clients or consumers.
- Diligently update and maintain our computer systems with all incoming information or changes and notify relevant caseworkers as necessary.
- Answer and accurately route all incoming phone calls to the appropriate departments.
- Maintain and update phone lists and spreadsheets.
- Undertake additional administrative duties as assigned by Management.
- Continuously provide professional, courteous, and exceptional client experiences.
Qualifications & Requirements:
Experience: At least 3 years of experience in office administration and managing a front desk.
Technical Skills: Proficiency in Microsoft Windows, Excel, Word, and Outlook.
Communication: Strong written and verbal communication skills.
Customer Service: Must have a background in customer service; able to engage positively with clients and team members.
Attention to Detail: Must be detail-oriented with a capability to handle complex information.
Multitasking: Strong ability to multitask and manage various tasks simultaneously.
Personality: Cheerful disposition, reliable, and timely.
Adaptability: Ability to work and adapt in a fast-paced environment, responding to changing business needs effectively.
Language Requirement:
Proficiency in English and Spanish is REQUIRED.
Schedule:
Monday to Friday, 8-hour shifts.
Why Join HNS Recovery?
At HNS Recovery, you will join a team that values diligence, courtesy, and a positive workplace atmosphere. We recognize and reward the hard work of our employees and provide opportunities for growth and advancement in a supportive environment.
Interested candidates who meet the above criteria are encouraged to apply. Please submit your resume along with a brief cover letter highlighting your qualifications and your enthusiasm for the role.
We are excited to hear from dedicated professionals ready to contribute to our mission and enhance the daily operations at HNS Recovery. Your role as a receptionist will be crucial in maintaining our reputation for outstanding client service.
