What are the responsibilities and job description for the Recovery Agent position at Hide n Seek Towing & recovery?
Job Overview
We are seeking a dedicated and detail-oriented Recovery Agent to join our team. In this role, you will be responsible for managing accounts in recovery, ensuring effective communication with clients, and facilitating the resolution of outstanding debts. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a commitment to providing exceptional customer service.
Duties
- Engage with clients through various communication channels to discuss outstanding accounts and payment options.
- Analyze account information and payment histories to develop effective recovery strategies.
- Perform data entry tasks accurately to maintain up-to-date records of client interactions and account statuses.
- Communicate clearly and professionally with clients to address inquiries and resolve issues related to their accounts.
- Collaborate with team members to enhance recovery processes and improve overall client satisfaction.
- Provide multilingual support as needed to accommodate diverse client backgrounds.
- Maintain confidentiality of sensitive information while adhering to company policies and regulatory requirements.
Qualifications
- Proficiency in English; additional multilingual skills are a plus.
- Previous experience in a call center or customer service environment is preferred.
- Strong analytical skills with the ability to assess situations effectively.
- Excellent verbal and written communication skills for clear interaction with clients.
- Competency in data entry and office software applications for efficient record management.
- Ability to work independently as well as collaboratively within a team setting.
- A commitment to providing high-quality client services while maintaining professionalism at all times.
If you are passionate about helping clients resolve their financial challenges and possess the necessary skills, we encourage you to apply for the Recovery Agent position today!
Job Type: Full-time
Pay: $63,135.00 - $78,583.00 per year
Benefits:
- Flexible schedule
- On-the-job training
Shift:
- 10 hour shift
- 12 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
People with a criminal record are encouraged to apply
License/Certification:
- CLEAN DRIVERS LICENSE (Required)
Ability to Commute:
- Savannah, GA (Required)
Willingness to travel:
- 100% (Required)
Work Location: On the road
Salary : $63,135 - $78,583