What are the responsibilities and job description for the Commercial Lines Account Executive position at Higginbotham?
Position Summary: The Commercial Lines Account Executives have leadership/mentorship and advisement responsibilities over Account Managers and their respective books of business/client groups to include gathering information from clients, servicing clients, and setting expectations of timeline for completion of work tasks.
Essential Tasks:
- Collectively or independently plans, designs and implements appropriate insurance programs for clients that coincide with agency guidelines
- Maintains knowledge of new developments or changes with various carriers and new Federal/State laws that may affect how our clients conduct business; consults, informs and educates clients about coverage, exclusions and exposures: documents electronic filing accordingly
- Provides technical support to Producers (coverage-wise, with proposal, suspense items, etc.), Account Managers, and Client Service Managers
- Investigates, initiates and prepares necessary summaries of insurance, proposals and applications, submits them to appropriate insureds and carriers, obtains clients’ signatures on all applications, follows up to ensure timely responses, either in conjunction with Producer or independently
- Remarkets, contacts clients and follows up in conjunction with producers, renews policies by agency standards
- Consults, informs, and educates audit procedures to clients.
- Set priorities and manages workflow to ensure efficient, timely and accurate processing of transactions and other responsibilities
- Represents the agency in conjunction with producers in handling complaints, arbitrating disputes, or resolving grievances; facilitates a productive and amicable working relationship between clients, agency personnel, and producers; develops and maintains a positive relationship and rapport with each insurance carrier to satisfy our clients’ needs and facilitate the processing of business
- Involved in clients’ loss control visits and subsequent recommendations and/or relevant claims
Specific Knowledge, Skills, and Abilities:
- Ability and desire to work with people
- Above average mathematical skills
- Strong organization and time management skills required, with attention to detail
- Computer skills including agency management system and Windows Office
- Team player with a positive approach to co-workers, work and the agency
- Highly motivated, self-starter who works independently to accomplish established agency goals
- Exceptional communication skills, both verbal and written
- Accountable for own actions and delivers on commitments
- Commitment to continuous learning
Experience and Education:
- 8 years of Commercial Property & Casualty Insurance experience required
Licensing and Credentials:
- Active General Lines or Property & Casualty License required
- Certified Insurance Counselor (CIC) or equivalent designation required
Systems:
- Proficient with Microsoft Excel, Word, PowerPoint, and Outlook
- Applied Epic experience preferred, but knowledge of similar Account Management System (AMS) is acceptable
Physical Requirements:
- Ability to lift 25 pounds
- Repeated use of sight to read documents and computer screens
- Repeated use of hearing and speech to communicate on telephone and in person
- Repetitive hand movements, such as keyboarding, writing, 10-key
- Walking, bending, sitting, reaching and stretching in all directions
