Employee Benefits Center Specialist – Bilingual

Higginbotham, a privately held, independent insurance and financial services firm that ranks within the top 20 nationwide, has an immediate opening for a Employee Benefits Center Specialist – Bilingual for our Oldsmar, FL office.

The Employee Benefits Center Specialist – Bilingual acts as a point of contact for the client and their employees regarding their benefit plans. The Employee Benefits Center Specialist – Bilingual is also responsible for backing up our COBRA Administration when needed. 

Job Duties include:

• Provide exceptional customer service
• Answer and advise client (employees, retirees, and dependents) questions regarding their benefit plans as appropriate. 
• Research questions and issues as necessary including discussion with appropriate Carriers and Producer Teams
• Assist with client (employees, retirees, COBRA participants, dependents) enrollment into the appropriate enrollment tool (paper or electronic).
• Log all activity into designated software for reporting purposes. (Document all calls and emails and comments in EPIC)
• Ensure that all client requests (calls, voicemails, emails, etc.) are answered within 3 business hours.  (i.e. voicemail is left at 5:00pm on Friday, call must be returned by 11:00am on Monday.)
• Return employee, client, and Account Manager phone calls and emails promptly
• Enroll employees according to their current enrollment systems
• Answer benefits, HR, Claims related calls as needed by clients
• Assist with COBRA Administration as needed.
• Build and maintain processes and templates (with Director’s assistance) to complete tasks more efficiently and effectively.
• As time allows, assist and cross train on other team functions.
• Assist with marketing Higginbotham’s products and services to clients and prospects as requested.
• Meet deadlines
• Adhere to Higginbotham’s Employee Handbook
• Adhere to Goals and Objectives as presented by the Company and Leadership of your Team for your R&R
• Understanding client expectations
• Knowledge and understanding of the healthcare insurance industry
• Ability to maintain confidentiality and adhere to HIPAA requirements
• Ability to resolve any issues or concerns

Specific Knowledge, Skills and Abilities:

• Computer proficient
• Knowledge of employee benefits, COBRA administration and insurance
• Maintain appropriate license for advising employees on insurance products.
• Thorough knowledge of employee benefit plans and their operations. 
• Good working knowledge of COBRA administration a plus. 
• Ability to create, copy, edit, save & send using Word, Excel & Outlook
• Ability to type and talk at the same time and navigate through multiple screens
• Must be comfortable working in various software programs at the same time.
•  Must be organized and detailed oriented, self-motivated but not afraid to ask questions. 
• Needs to be comfortable working with all types of people and on multiple projects simultaneously. 

EDUCATION & EXPERIENCE REQUIREMENTS: 

• Must have current / Active General Lines or Life & Health Insurance License
• Must be Bilingual (English & Spanish)
• Prefer five (5) or more years of employee benefits, insurance experience, and customer service

KEY PERSONAL QUALITIES: 

• High degree of accuracy.
• Exceptional customer service.
• Positive attitude and willingness to learn and be a part of a dynamic, fun team.
• Professional attitude and appearance.
• Be able to work calmly and manage multiple projects with competing deadlines.
• Have a flexible work style as deadlines and demands change.
• Excellent written and verbal communication skills.
• Excellent organizational and time management skills.
• Adaptable to new or changing situations and circumstances.
• Sensitive to client needs.
• High energy.

Location: 

• Oldsmar, FL

Perks & Benefits:

• Generous employee benefits package which includes a robust wellness program
• Employee Ownership Opportunities
• Career progression opportunity – the potential for growth within the company