What are the responsibilities and job description for the Personal Lines Account Manager position at Higginbotham?
Higginbotham, a privately held, independent insurance and financial services firm that ranks within the top 20 nationwide, has an immediate opening for a Personal Lines Account Manager for our Albuquerque, NM office.
Essential Tasks:
- Works with producers and prospects on personal insurance review/quotes
- Prequalifies and analyzes lines of coverage for new and existing clients’ needs, recommends coverages and prepares rating quotes and proposals to sell to clients
- Actively solicits increases in coverage or rounding out accounts
- Educates clients about coverage limitations and documents in computer system as needed to meet client insurance needs
- Actively seeks referrals from current client base to solicit for new business prospects
- Actively refers clients to Benefits and Commercial Lines departments for solicitation of new business
- Annually conducts a total account review and recommends changes in coverage and in markets, as needed to ensure high quality coverage Handles renewals and remarkets as needed according to workflow
- Assists clients with making coverage changes and completes all service requests for clients
- Informs clients of policy changes, exclusions of coverage and insurance coverage needs
- Generates documents and produces correspondence, to satisfy client service requests or to provide automation as needed by client
- Handles or refers insured’s questions and complaints
- Maintains detailed customer records in the management systems
- Maintains good working relations with underwriters
- Works with Accounting Department in reconciliation of company differences and accounting discrepancies
- Follows up on any reports required by management
- Keeps informed regarding industry information, new product information, coverages, and technology to continuously improve knowledge and stay current
- Interacts with others effectively by utilizing good communication skills, cooperates positively and provides information and guidance, as needed, to contribute to the business efforts of the agency
Specific Knowledge, Skills and Abilities:
- Good communication and customer service skills
- Highly motivated self-starter with ability to work independently to accomplish established agency goals
- Ability to work as a team player with a committed positive approach to working through adversity
- Ability to communicate effectively, both in the verbal and written word, necessary to communicate with clients, carriers and prospects concerning lines of coverage
- Critical thinking skills with ability to use logic and reasoning to identify deficiencies or other concerns
- Intermediate knowledge of Microsoft Office Products Outlook, Word and Excel preferred
- Strong organizational and time management skills, with an extreme attention to detail
- Ability to adhere to and meet deadlines
Experience and Education:
- High school diploma or equivalent
- Property and Casualty Agent’s license required
- 1-2 years of experience in Personal Lines Account Management
- Commitment to continuous learning
Location:
- Albuquerque, NM
Physical Requirements:
- Ability to lift 25 pounds
- Repeated use of sight to read documents and computer screens
- Repeated use of hearing and speech to communicate on telephone and in person
- Repetitive hand movements, such as keyboarding, writing
- Walking, bending, sitting, reaching and stretching in all directions
