What are the responsibilities and job description for the Personal Lines Support position at Higginbotham?
Higginbotham, a privately held, independent insurance and financial services firm that ranks within the top 20 nationwide, has an opening for a Personal Lines Support in our Houston, TX office.
Position Summary: The Personal Lines Support Representative is responsible for assisting Personal Lines with administrative tasks.
Supervisory Responsibilities: None
Essential Tasks:
- Assist customers with service requests by phone and email, process policy changes, assist with billing and claims
- Provide proof of insurance
- Identify opportunities to engage with customer
- Enthusiastically engage in company culture and corporate goals
- Identify complex requests and triage to designated Account Manager or carrier
- Maintain updated customer file including policy information, correspondence, and contact information
- Support Account Manager with processing changes and other tasks in the system
- Various other clerical tasks as instructed
Core Competencies:
- Ability to Analyze and Solve Problems: Skill in recognizing challenges, exploring options, and implementing effective solutions in a timely manner
- Attention to Detail: A strong focus on completing tasks and projects accurately and thoroughly
- Communication Skills: Capable of expressing ideas clearly in both verbal and written forms and engaging with various audiences
- Timely Task Completion: Ability to finish tasks and projects efficiently, managing resources and priorities effectively
- Team Collaboration: Willingness to work together with others, promoting teamwork and supporting shared goals
- Client Focus: Dedication to understanding and addressing the needs of clients and stakeholders to ensure their satisfaction
- Dependability: Acknowledgment of the importance of being present and punctual.
- Creative Thinking: Openness to suggesting new ideas and methods to improve processes and outcome
- Organizational Skills: Capability to prioritize tasks and manage multiple projects simultaneously
- Adaptability: Willingness to adjust to changing situations and priorities, showing resilience in a dynamic work environment
Experience and Education:
- High school diploma or equivalent
Licensing and Credentials:
- None
Systems:
- Experience with Microsoft Excel, Word, PowerPoint, and Outlook preferred
Physical Requirements:
- Ability to lift 25 pounds
- Repeated use of sight to read documents and computer screens
- Repeated use of hearing and speech to communicate on telephone and in person
- Repetitive hand movements, such as keyboarding, writing, 10-key
- Walking, bending, sitting, reaching and stretching in all directions
