What are the responsibilities and job description for the Strategic Account Executive position at Higginbotham?
Higginbotham, a privately held, independent insurance and financial services firm that ranks within the top 20 nationwide, has an immediate opening for an Employee Benefits Strategic Account Executive for our Memphis, TN office.
The Employee Benefits Strategic Account Executive serves as the strategic leader or member of the client management team for the most complex benefit accounts, and is responsible for client satisfaction, strategic planning, and quality assurance.
Position Summary:
The Account Executive serves as the strategic leader or member of the client management team for the most complex benefit accounts and is responsible for client satisfaction, strategic planning, and quality assurance.
Essential Tasks:
- Manage a complex book of business comprised of clients with various funding methods, advanced contract features and structures that require a higher level of expertise.
- Provide strong insurance technical expertise to clients and members of the internal account management and sales teams.
- Works at a strategic level to develop and retain consultative, partnership relationships with customers/ prospects.
- Creates and Executes proactive and on-going contact initiatives
- Develops, executes, and monitors comprehensive customer service plans that reflect the customer's business and risk management goals.
- Delegate administrative client tasks to account team members.
- Serve as the main point of contact for “C Suite” clients, which includes all escalated issues.
- Serve as primary internal contact to coordinate all deliverables for clients.
- Work with Internal Partners, Clients and Carriers to ensure accurate and timely response to all outstanding issues.
- Oversee data preparation for all RFPs and manage the marketing/negotiation process for clients.
- Assist in preparation of renewal and new business proposals.
- Prepare standard and custom materials needed for client meetings including but not limited to agendas, reports, calendars, etc.
- Educate, advise and be a technical expert for clients on all employee benefit topics ranging from specific insurance products to compliance topics and data analysis.
- Expected to attend, and lead as needed, client meetings (occasional travel may be required).
- Maintain various actuarial and data analytical reports for clients.
- Consults regularly with clients to review claims experience, trends, discuss strategies
- Document items in agency management system
- Maintain current, sound documentation of all pertinent business-related activities and communications regarding clients’ account and ensure protection and security of sensitive client data.
- Other miscellaneous projects that support the overall department and team.
Non-Essential Tasks:
- Attends and completes any training sessions or assignments as required
- Performs other related tasks as needed
Specific Knowledge, Skills and Abilities:
- Proactive, customer service focus
- Ability to work in fast-paced, team environment with minimal instructions
- Enthusiastic attitude, cooperative team player, adaptable to new or changing circumstances.
- Professional demeanor, sensitive to client needs, self-motivated, creative, and innovative.
- Knowledge of the full range of Group Employee Benefit products – medical, dental, vision, life, disability, etc.; including applicable carrier networks, carrier administrative guidelines, and compliance requirements
- Sets priorities and manages workflow to ensure efficient, timely and accurate processing of transactions and other responsibilities
- Strong communication and negotiation skills
- Proficiency with internet-based programs and Microsoft Office products
- Keep informed regarding industry information, new product information, legislation, coverage, and technology to continuously improve knowledge and performance
- Able to assist and mentor account management team members as needed
Location:
- Memphis, TN
Experience:
- 5 ( ) years of previous employee group benefits experience required
Licenses/Certifications:
- Life and DI License required
Perks & Benefits:
- Generous employee benefits package which includes a robust wellness program
- Employee Ownership Opportunities
- Career progression opportunity - the potential for growth within the company
