What are the responsibilities and job description for the Business Analyst position at High Bridge Consulting?
Job Details
Responsibilities
- Engage and facilitate ITIL strategy discussions that will result in rich, intuitive employee experiences utilizing IT Service Management practices and tools
- Establish relationships, influence, and manage dependencies with partners and position our team as contributors to the ITSM practice strategy
- Along with process owners, develop frameworks that comply with Business Technology Standards and deliver seamless integration with all ITSM practices
- Work with ITSM process owners, internal teams and stakeholders to ensure ITSM processes are aligned across the organization and follow ITIL best practices
- Promote awareness and adoption of ITSM practices and tools across the enterprise through proper training and channels of communication
- Provide feedback, insight, and solutions into the effectiveness and efficiency of processes, teams, tools, and partners
- Update practice documentation as authorized
- Thrive in ambiguity and create clarity for Service Enablement Alignment & Strategy Office team
- Deliver success through empowerment and accountability by modeling, coaching, and caring
- Model - Live our culture; Embody our values; Practice and Promote our ITSM principles
- Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn
- Care - Champion and advocate for our customers in evolving their experience with ITSM practices and tool suites and the ability to use tools and automation to solve challenges
- Be positive, inclusive, and collaborative so you can do its best work
Required Qualifications
- 4 years of ITSM practice experience
- Ability to drive ITSM frameworks, practice and policy adoption, and thrive in a work environment that requires strong problem solving skills and independent self-direction, coupled with an aptitude for team collaboration and open communication
- Strong background in cloud and ITSM software for enterprise - part of your role will be collaborating with ITSM tools teams in building experiences that can connect to and integrate with a variety of other tools and technologies
- Strong technical aptitude with excellent visual and verbal communication skills with ability to influence business and technical decision makers
- Ability to build trust and work collaboratively with a broad spectrum of leadership and stakeholders
- Ability to work well independently as well as part of a team bringing a sense of urgency to the tasks at hand
- High level of initiative, self-motivation, resourcefulness, collaboration and patience
- Strong oral and written communication skills
- ITIL v3 fundamentals certification or higher
- The ideal candidate will be a self-driven individual with strong technical acumen, relationship building skills, and understanding our business:
- Demonstrates a growth mindset and takes pride in creating an environment where everyone does their best work and feels empowered to bring their authentic selves
- Passionate about making others successful
- Customer-obsessed with the focus to cut through the noise and build what our stakeholders' need and not always what they want
- Hungry to succeed i.e. you should be willing to take risks, fail fast (if needed) and try again
- Excellence in leading partner collaboration across multiple teams both within and outside our organization boundaries
Education
- BS or higher in Computer Science, Engineering, or related technical experience
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