Project manager(Payment Background)

Duties

• Managing the implementation of a MySchoolBucks external project. Setting up and directing project/program schedules and budgets. Monitoring project/program from initiation through delivery or completion, interfacing with customers. Coordinating/organizing interdepartmental activities, ensuring completion of the specific project/program on schedule and within budget constraints.
• Leading others to solve complex problems where significant initiative and independent judgment are required
• Developing and presenting project communications to influence key internal and external stakeholders (e.g., executive leaders, vendors, suppliers, and contractors), while serving as the liaison to and partner with the project/program sponsor
• Setting project/program expectations and implementation plans, monitoring success against business objectives, and recommending adjustments to approach in response to changing business needs
• Leading cross-functional, cross-business project teams and teams of project managers
• Developing proposals and establishing business cases for projects/programs, including identifying, securing, and coordinating resources and building leadership consensus around objectives
• Interface and manage project resources located in various offices around the nation, in multiple time zones
• Negotiating with stakeholders and sponsors to set expectations and build consensus around project objectives
• Request, prepare, and compile documents for data entry
• Check source documents for accuracy, certify data, and correct data where necessary
• Responds to challenges in a creative, objective, and practical manner and meet each situation as an opportunity for success
• Work as part of a team with the ability to collaborate effectively with colleagues
• Follows internal escalation path, involving other departments when needed, documenting each call for ease of escalation
• Logs & escalates design, reliability, and maintenance problems to the Development, Product & Q/A team leads
• Maintains hyper focus on customer satisfaction and notifies upper-level management of any challenges that could jeopardize the relationship with the customer

Skills

• 5-7 years of cross-functional, cross-disciplinary project management and business analysis experience in Technology or Software related fields preferred
• Knowledge of the key components of project management (e.g., scope, time, cost, quality, human resources, communication, risk, integration) and associated tools and methodologies
• Experience managing complex projects, with multi-month/year timelines
• Expected to be able to implement MySchoolBucks product
• Excellent interpersonal and customer relationship skills required
• Ability to communicate effectively over the phone, online as a presenter, and in writing
• Ability to work under time constraints and balance multiple projects and priorities
• Ability to work effectively within and across all departments within the organization
• Detail-oriented with excellent organizational, and problem-solving skills
• Self-motivated with excellent research skills
• Ability to commit to, and execute on schedule
• Basic understanding of Microsoft SQL databases is a plus
• Required to travel within the Los Angeles Unified School District to visit school sites as needed
• Willing to travel based on customer and business needs (2-3 times a year)
• Knowledge of computers, general networking concepts, internet usage, Microsoft Office (Word, Excel)
• Strong Microsoft Excel knowledge, data manipulation, Excel formulas etc...
• Working knowledge of office equipment, computer hardware, and peripheral devices
• Strong customer service focus

Education

• Four year degree (BA/BS) preferred but not mandatory with adequate experience
• Project Management Certifications (desired, although not required)
• 2-4 years' experience on customer technical support help desk preferred
• Experience in the K-12 school foodservice market is highly desired