What are the responsibilities and job description for the Room Cleaning Attendant position at High Country Motor Lodge?
Summary of Position :
The Room Cleaning Attendant is responsible cleaning and stocking guest rooms to meet property standards of cleanliness, and for providing warm, welcoming, genuine, efficient, and resourceful care to our guests and associates.
Essential Functions :
Clean bathtub, toilet, sink, walls, mirrors, tiles, counters and floor surfaces using cloths, mops, sponges, brushes and / or other cleaning agents.
Strip and make beds and sofa beds, change bed linens which may require lifting bedspreads
Dust all furniture, pictures, drawers, window ledges, (inside and outdoor thresholds and shelves thoroughly).
Push and pull vacuum throughout entire room and empty trash.
Replenish amenities, linens and supplies in guest room.
Sweep balconies / outdoor areas in front of room(s)
Sign for room keys,
Retrieve, push, and restock heavy cart.
Respond, in a timely manner, to guest requests for items such as an iron, safety instructions, assistance, directions and / or information.
Report all suspicious persons, activities or hazardous conditions to Housekeeping Manager, Supervisor, Front Desk, or GM.
Turn in all lost & found items to the front desk / these include jewelry, watches, etc. and immediately call the Housekeeping Manager or Front Desk.
Qualifications :
Education : High School Graduate or equivalent preferred
Certificates or Licenses : N / A
Experience : A minimum of six months to 1 year in a cleaning or janitorial position highly preferred
Knowledge, Skills, and Abilities :
Ability to push and / or pull equipment weighing up to 100 lbs.
Ability to scrub and scour surfaces, extending arms over head to perform cleaning tasks and work in confined spaces.
Ability to communicate effectively and respectfully with other associates as well as guests.
Ability to follow directions and meet deadlines including the thorough cleaning of a minimum of 16 rooms as specified by management.
Ability to comprehend English language sufficient to understand information such as labels and instructions and basic guest requests.
Personal Characteristics :
- Behaves ethically and honestly
- Communicates effectively : Speaks and listens and engages in a clear, thorough, and timely manner, effectively reading and writing, using the English language (preferred)
- Professional Appearance : Exhibits an appearance appropriate for a four-diamond resort (Specific grooming standards are available for review)
Working Conditions :
Attendance as scheduled is a critical element in all positions at High Country Motor Lodge.
High Country Motor Lodge Associates believe each guest (internal and external) should be treated with respect, kindness and professionalism. We create a Genuine Hospitality experience, enticing our guests to return again and again. In order to be successful at High Country Motor Lodge, Associates must demonstrate our Purpose and Pillars on a daily basis.
