Primary Care Clinic Manager

The Primary Care Clinic Manager is responsible for the day-to-day management of Medical Assistants and Phlebotomists, in the clinic operations, to ensure a productive and participant centered environment.

• Monitor and coordinate Medical Assistants and Phlebotomists staffing needs with respect to participant demand, physician schedules and available support staff.
• Recommend need for additional staff to the Director of Nursing
• Provide regular status updates to the Director of Nursing and work toward achieving performance improvement goals.
• Evaluate clinic operations, monitor trends, and implement changes, as required, to improve practice operations and participant flow.
• Assist with the development and updates of policies and procedures for participant care, provider authorization, safety and regulatory requirements.
• Ensure accurate and timely completion of all physician documentation/chart notes and orders.
• Act as a liaison to participants, Primary Care Providers, administration, coding and claims personnel and outside vendors to ensure good communication and efficient workflow practices.
• Provide timely performance reviews and ensure that staff is provided with the necessary training, performance improvement goal expectations, and resources to perform their job duties.
• Maintain clinic supply inventory and coordinate purchasing.
• Remain current in primary care site management through literature review and attendance in appropriate training and seminars.
• Two days prior to participants appointment, reviews participants charts and checks that all pertinent information is up-to-date including current referrals and test results.
• Rooms participants upon arrival, documenting participants vital signs and chief complaint in the participants chart. Confirms current medication list and any additional information as instructed by the PCP.
• Conduct regular staff meetings to include daily morning huddles.
• Actively participant in department and PCP meetings.
• Participating in end-of-life care coordination and support.
• Will provide vaccination services in the clinic as ordered by PCP
• Review participant medical records to ensure timely and accurate clinic staff documentation.
• Ensure that all clinic areas are stocked with necessary supplies and materials and that all emergency equipment is available and in working order.
• Maintain confidentiality of participant information
• Attend and participate in staff meetings, in-services, projects and policies including assigned break times and attendance.
• Accept assigned duties in a cooperative manner; ad perform all other related duties as assigned.
• Be flexible in schedule of hours worked.
• May require use of personal vehicle.

Education & Training

• Graduation from an accredited Medical Assistant program required.
• CPR certification
• Minimum of four (4) years of Medical Assistant experience required.
• Minimum of one (1) to two (2) years of supervisory or lead experience preferred.
• Minimum of one (1) year of documented experience working with a frail and elderly population.
• Is medically cleared for communicable diseases and has all immunizations up-to-date before engaging in direct participant contact.

Skills & Abilities

• Broad knowledge base of physical, mental, and social needs of the frail elderly population.
• Knowledge of medical equipment and instruments.
• Knowledge of common safety hazards and precautions to establish a safe work environment,
• Possess management and leadership skills.
• Experienced in physical assessment and triaging.
• Skilled in identifying problems and recommending solutions.
• Able to effectively prepare and maintain records, write reports, and respond to correspondence.
• Ability to react calmly and effectively in emergency situations.
• Able to establish and maintain effective working relationships with participants, medical staff, staff members, and family caregivers in a pleasant, patient, and professional manner.
• Well organized, dependable, flexible and resourceful.
• Effective oral and written communication skills.
• Computer skills required.

Working Conditions

• The working conditions and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Some undesirable conditions at center may include exposure o odors, fumes, infections, dust, dirt, which may be objectionable.
• Ability to access all areas of the clinic throughout the day.
• Ability to lift up to 35 pounds occasionally, 15 pounds frequently, and 7 pounds constantly.
• Required to obtain assistance of another qualified employee when attempting to lift or transfer object over 25 pounds.