What are the responsibilities and job description for the Customer Care position at High Fashion Home?
High Fashion Home's Customer Care team handles orders, inquiries, and support tickets from all the United States. Our team members provide unmatched support via phone, email, and live chat. We want someone who has exhibited outstanding communication skills and experience with delivering a great customer experience. The position will be a fast paced and highly collaborative environment. We want people who will bring tremendous passion and enthusiasm to our team. This is a full-time position, working weekdays and weekends in our Houston store. High Fashion Home requires proof of vaccination against COVID-19.
Responsibilities
- Engage customers via phone, email, and web chat
- Quickly and thoroughly solve problems for customers when a delivery, transaction, or experience doesn't go as planned
- Develop a thorough knowledge of our online catalog in order help our customers find the right product that will reflect their unique style and personality
- Provide customer updates to existing orders
- Maintain a positive, friendly, and helpful demeanor with every customer interaction
Experience
- Superior verbal, written and listening skills with the ability to assist all customers in a friendly, courteous manner
- Possess great conflict resolution skills
- Proficiency with Microsoft Word, Excel, and Adobe Photoshop
- Strong organizational skills
- Must be a strong team player
- Prior experience in a call center
Compensation for Full-Time Associates
- Competitive Pay
- 401(K) Plan
- Generous Merchandise Discount
- Paid Vacations
- Health and Dental Insurance
- Paid Holidays