What are the responsibilities and job description for the HGLAI Customer Success / Account Management Advocate (US) position at High Growth Labs | HGL AI | High Impact Ventures?
Job Description
Job Description
Job Title : Customer Success, Account Management
Job Type : Part Time (40-60 hours / month)
Job Location : Remote
About Us
Orcaru is on a mission to revolutionize content creation by blending human expertise with AI innovation. Our platform transforms firsthand inputs like webinars, interviews, and voice memos into polished long-form content and engaging social posts with minimal friction.
We empower businesses to scale authentic content creation through AI-driven personalization, deep contextual training, and streamlined workflows. As a fast-growing, dynamic team, were building cutting-edge AI solutions that help brands stay top of mind, drive engagement, and foster meaningful connections effortlessly.
Role Overview
We are seeking a highly organized and detail-oriented Customer Success, Account Manager to join our startup team. As the Customer Success / Account Manager, you will be responsible for managing projects, working with clients, pre-sales and post-sales, customer feedback, feature requests, content delivery for the specific client etc. You will need to be a strong communicator, able to multitask, and have a deep understanding of project management.
Key Responsibilities
- Account Management
Regularly communicate with prospective and active clients to ensure all needs are being met and products / services are delivered on time
Oversee cross-functional projects, coordinating timelines, resources, and deliverables.
Implement and refine operational processes to support rapid business growth and product development cycles.
Qualifications
2 years of experience in operations, project management, or related roles ideally in a startup or tech environment.
Understanding of basic AI / ML concepts
Demonstrated ability to manage complex projects with multiple stakeholders.
Excellent written and verbal communication skills; adept at sharing insights with both technical and non-technical audiences.
Thrives in a fast-paced, evolving environment, with a willingness to pivot and iterate as needed.
What We Offer
How to Apply
If you're excited about running operations at an AI startup and meet the qualifications listed above, we'd love to hear from you. Please fill out the application here or send your resume and a brief cover letter explaining why you're a great fit to talent@hirolabs.com.
Join us at OrcaruAI and be part of a team thats transforming the way the world harnesses AI. We look forward to meeting you!