Guest Service Agent

Guest Services Job Description

The perfect Guest Services team member ensures smooth operations by producing excellent customer service. They will respond to all inquiries in a professional and courteous manner by providing accurate and timely information and services. They ensure guest charges are processed accurately and maintain the organization and reservations sales procedures.

DUTIES AND RESPONSIBILITIES:

· A friendly, cheerful and courteous demeanor is a requirement, constant smiling ensures every guest interaction is delivered in the most helpful and personable way.

· Courteously and accurately answers inquiries from potential and current guests.

· Understands and completes the booking process and PMS accurately, upselling when possible.

· Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality of service.

· Responds to telephone, email, social media, and in-person inquiries regarding hotel and/or restaurant reservations.

· Uses suggestive selling techniques to sell room nights, increasing occupancy and revenue is the goal!

· Experience with Microsoft Office preferred.

· Accepts hotel and restaurant reservations, changes, cancellations and processes check-ins, check-outs, and cancellation fees.

· Prepares documentation for guest arrivals including registration cards, welcome letters, and any arrival amenities.

· Schedule massage therapists for upcoming massage requests.

· Create and update weekly schedule and kitchen schedule as changes occur ensuring accurate and constant communication between departments.

· Alert necessary departments and leadership as clients' requests change and if an adjustment to employee schedules might be warranted.

· Maintain restaurant reservations and print the reservation list for accurate hosting.

· Assists restaurant as needed, covering host stand and assisting servers.

· Secure menu changes from the kitchen, update all menus, print, and distribute.

· Assist with events as requested and scheduled by leadership and/or the Event Coordinator.

· File documents accordingly and assist in maintaining an organized shared workspace.

· Assists the team with office inventory.

· Performs other duties as requested by leadership.

· Social media experience is a plus. Assisting with daily social media postings of ongoing and upcoming events, weekly specials, and High Hill culture.

Job Types: Full-time, Part-time

Pay: From $13.00 per hour

Expected hours: 20 – 30 per week

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Weekends as needed

Ability to Commute:

• Arp, TX 75750 (Required)

Work Location: In person

Salary : $13