What are the responsibilities and job description for the Hotel Guest Services Representative position at High Hotels?
DESCRIPTION / RESPONSIBILITIES : As a Guest Services Representative for High Hotels LTD., you are required to positively represent the hotel to the guest by responding courteously and efficiently to guest needs, acting as a source of information about the hotel and local area, and assisting guests during arrivals and departure. You will also be responsible for operating the switchboard and handling departmental accounting and financial transactions as they relate to this position.This position will be located at our select service Hilton property in the Lehigh Valley area.We are looking for Full-Time Guest Services Representatives primarily available to work from 3 : 00 PM to 11 : 00 PM, with occasional shifts from 12 : 00 PM to 8 : 00 PM, including weekends and holidays.Starting Rate : $15.00 - $16.00 / hr., depending on experience!Areas of responsibility for our Guest Services Reps include :
- Taking, modifying, and canceling guest reservations.
- Communicating hotel facilities and services to guests.
- Providing information on the local area and points of interest.
- Assisting guests with arrivals and departures.
- Answering the front desk phone.
- Cash handling.Our next team-member will ideally possess the following educational and work qualifications :
- A high school diploma or general equivalent (GED) preferred.
- Customer service experience preferred.
- Must be capable of handling money accurately.
- Reading, math, and communication skills.
- Ability to work weekends and holidays is required.Working for The High Companies : At High Hotels co-workers always come first. This belief is as strong today as it was when The High Companies was founded over 80 years ago!High Hotels offers a comprehensive total compensation package including medical benefits, 401(k), vacation time and employee discounts (varies depending on employment status)
- Excellent benefits including medical, dental and vision available for full-time coworkers.
- Vacation is offered to regular full-time coworkers and is earned annually on your anniversary date. You may carry over a portion of your hours into the next anniversary year.
- 401(k) Retirement Plan with a company match.
- Bonus programs for all housekeeping and front desk co-workers.
- Worldwide travel discounts.
- Fun working environment! We feel that work should be fun and the management teams do all they can to promote a fun working environment.Equal Opportunity Employer / Protected Veterans / Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)Equal Opportunity Employer-minorities / females / veterans / individuals with disabilities / sexual orientation / gender identity
Salary : $15 - $16
