Front Desk Sales Associate

High Performance Tennis Academy
High Performance Tennis Academy (HPTA) is an industry leading academy. HPTA excels at teaching players of all levels from the beginner to the seasoned tournament player. At HPTA we build champions both on and off the court. Our focus of hard work, high intensity, and mutual understanding and respect creates confident people, and strong teams.

About
HPTA’s goal is to grow the game dramatically and develop players of all ages into life-long tennis players. HPTA offers a full service program that not only teaches players the sport, but provides value to players and coaches by providing the opportunity to grow. HPTA’s ambition is to offer the best ROG, Junior Academy, Adult and High Performance product in the area, to cultivate a systematic approach that can help participants of any level and age enjoy the game.

Mission
At HPTA we are committed to building Champions not just on the court, but also off the court and in life. No other game teaches players life lessons through core character traits such as self-belief, resilience, grit and a sense of fair play. At HPTA it’s our passion to teach the sport of a lifetime.

Front Desk Sales Associate
HPTA is seeking a motivated and customer-focused Front Desk Sales Associate to join our team. As the first point of contact for all incoming clients and prospective members, you will play a key role in providing excellent customer service while driving sales growth for the business. This position is ideal for someone who thrives in a fast-paced, dynamic environment and enjoys interacting with people.

Key Responsibilities:

1. Customer Service & Inquiries:

• Field phone calls and respond to inquiries from current members, prospective clients, and the public regarding facility services, membership options, programming, and promotions.
• Manage incoming emails, respond to queries, and ensure timely follow-up.
• Assist clients with account inquiries, membership renewals, and program details.
• Provide high-level customer service, ensuring all visitors and members feel valued and supported.

2. Sales & Membership:

• Promote memberships, retail products, and services, including special programs or promotions.
• Drive sales of new memberships, up-sell existing members on additional programs, and provide clear information on offerings.
• Process sales transactions, memberships, and bookings using the facility’s software system.
• Assist in achieving monthly sales targets by meeting goals for new memberships and renewals.

3. Payment Processing:

• Handle cash, credit card, and digital payment transactions accurately and securely.
• Process payments for memberships, programming, and any retail purchases, ensuring proper documentation and receipts are provided.

4. Administrative Support:

• Maintain accurate records of member accounts, sales transactions, and client interactions.
• Help with facility organization, including keeping the front desk area tidy and stocked with necessary materials.
• Assist with member check-in, ensuring a seamless and welcoming experience for all visitors.

5. Team Collaboration:

• Work closely with other front desk associates, managers, and other departments to ensure efficient operations and a high level of service.
• Collaborate in team efforts to create a positive and upbeat environment that aligns with the company’s values and mission.

Qualifications:

• Previous experience in a customer service or sales environment (experience in fitness, wellness, or hospitality is a plus).
• Excellent communication and interpersonal skills, with the ability to engage with diverse individuals.
• Ability to handle high call volumes, emails, and multiple tasks in a fast-paced environment.
• Comfortable with computer systems and payment processing (experience with CRM systems or point-of-sale software is a plus).
• A proactive and goal-oriented mindset with a passion for sales and customer service.
• Must be reliable, punctual, and able to maintain a positive attitude.

Why Join Us?

• Competitive hourly pay ($15-20/hr) commission for new sales.
• Opportunity to work in a luxury fitness environment with career growth potential.
• Free AFC Bala Cynwyd Membership.
• Collaborative and supportive team atmosphere.

To Apply: Please submit your resume and a brief cover letter outlining your interest in the position and relevant experience.

Job Types: Full-time, Part-time

Pay: $15.00 - $20.00 per hour

Expected hours: 15 – 30 per week

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Health insurance
• Opportunities for advancement
• Paid training
• Professional development assistance

Compensation Package:

• Bonus opportunities
• Commission pay
• Performance bonus

Schedule:

• 4 hour shift
• Day shift
• Evening shift
• Every weekend
• Holidays
• Morning shift

Education:

• High school or equivalent (Preferred)

Ability to Relocate:

• Bala-Cynwyd, PA 19004: Relocate before starting work (Preferred)

Work Location: In person

Salary : $15 - $20