Bank Customer Support Representative

High Plains Bank is an authentic, community-driven bank. We are compassionate problem-solvers and craft bankers, committed to understanding the unique needs of each customer and tailoring solutions to optimize their financial well being. We empower each other as leaders and embrace a growth mindset, fostering a supportive environment where everyone feels valued, has the opportunity to thrive and the ability to get things done.

We are looking for a friendly, fun and enthusiastic Customer Support Representative to join our team in Flagler.

Your Mission

To deliver exceptional customer support by building genuine relationships, understanding customers’ unique financial needs, and empowering them to make informed decisions. You’ll be more than just a transaction processor; you’ll be a coach, helping customers navigate their financial journey and achieve their goals.

What Sets You Apart

You truly connect with people. You are adaptable and resilient, ready to tackle any challenge that comes your way. You excel at collaborating with your team, supporting each other and sharing knowledge. You go above and beyond to find creative solutions for our customers and are always ready to listen and find the best outcome. You see every mistake as a learning opportunity, and you are always looking for ways to serve and build relationships within the Flagler community.

The Day to Day

Each day you'll focus on problem-solving with customers while helping them confidently use our digital tools. You'll connect through in-person visits, phone calls, and secure chat. Your daily tasks will include processing transactions, managing digital documents, handling account servicing, and assisting with wires, stop payments, and disputes. You'll be a trusted point of contact for our customers, readily providing assistance, solutions, and coaching to help them along their financial path.

Why High Plains Bank?

We offer a unique opportunity to gain skills in modern technology, including AI and Google Tools, setting us apart from other local employers. You will have the chance to build meaningful relationships within the community and grow within our organization. We foster a supportive team culture where we’re always available for each other, ready to help and teach. We prioritize family, community, and the bank, in that order.

What You Bring to High Plains Bank

Experience and Qualifications

• High school diploma or equivalent
• Preferred experience in cash handling
• Ability to multitask efficiently

Essential Skills and Knowledge

• Effective communication skills
• Problem-solving skills
• Basic computer skills

Desirable Skills and Knowledge

• Experience in banking or customer support

Responsibilities of the Position

Key Accountabilities

• Deliver exceptional customer support by building relationships and empowering customers
• Efficiently process customer transactions with accuracy
• Practice effective communication across all channels
• Problem-solve and collaborate with team members
• Adhere to bank policies and regulations, including fraud prevention

Other Responsibilities

• Assist customers with account-related inquiries and issues
• Handle cash and process teller transactions
• Manage debit card maintenance and digital documents
• Account opening, closing and maintenance
• Guide customers through digital platform enrollment and provide information on our digital products
• Answer phones
• Assist with wires, stop payments and disputes

What High Plains Bank brings to you

• The opportunity to work for a community driven, employee owned business
• Highly competitive PTO, retirement and health care
• Opportunities for growth, development and learning
• Tuition Reimbursement

Target compensation range

• $17.00-$22.00 per hour based on experience and qualifications - other factors may be considered

Physical Requirements

• Prolonged periods of standing and working on a computer

Location and Schedule

• In person, at our Flagler, CO location
• 8-5 Monday - Friday

High Plains Bank is proud to be an Equal Opportunity Employer

Member FDIC

Job Type: Full-time

Pay: $17.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Work Location: In person

Salary : $17 - $22