Loan Operations Specialist

High Plains Bank is an authentic, community-driven bank. We are compassionate problem-solvers and craft bankers, committed to understanding the unique needs of each customer and tailoring solutions to optimize their financial well being. We empower each other as leaders and embrace a growth mindset, fostering a supportive environment where everyone feels valued, has the opportunity to thrive and the ability to get things done.

We are seeking a positive and engaging person to join our Operations Support team as a Loan Operations Specialist, working from any of our five Colorado locations.

Your Mission

You play a key role in processing, updating, and maintaining loan transactions, exceptions and documents within our systems. Your work is essential to managing risk, supporting excellent customer experiences, enabling business growth, and ensuring data integrity and compliance.

What Sets You Apart

You take ownership, work efficiently, and adapt to changing needs. You have an engaging personality and communicate effectively. You are comfortable in a shared workspace or working separately from your team.

You are a proactive problem-solver and collaborate well when supporting cross functional teams. You show compassion for teammates and are not afraid to ask questions or empower others with your knowledge. You embrace growth, welcome change, and contribute to making things better.

The Day to Day

Your daily tasks will include processing loan payoffs, managing collateral, handling transactions, and maintaining records. You'll participate in team rotations for various communication channels. You'll also be involved in reporting, payments, and other operational duties.

This role offers opportunities to grow beyond loan products through cross-team projects and involvement in improving our tools and operations. There is potential to work with AI as well. You'll use a variety of systems, including our core banking system, loan platforms, data storage systems, third-party platforms, and Google Suite.

This role reports to the Director of Operations Support and does not have direct reports.

What you bring to High Plains Bank

Experience and Qualifications

• Minimum 2 years of experience in banking or financial services
• High School Diploma or Equivalent

Essential Skills and Knowledge

• Data entry
• Ability to maintain organized and accurate records
• Basic accounting principles
• Ability to identify errors

Desirable Skills and Knowledge

• Familiarity with the loan origination process and systems
• Ability to analyze financial documents and assess loan applications
• Understanding of the distinctions between consumer, commercial, and agricultural loans
• Basic financial regulations and compliance standards
• Ability to track loan collateral

Responsibilities of the Position

Key Accountabilities

• Collaborate internally using our ticketing system, support the team’s communication portal coverage, and drive process improvement.
• Process, update, and maintain various deposit/loan-related transactions, exceptions, and documents within the appropriate platforms.
• Address, process, and resolve deposit/loan payment exceptions and returns promptly within the appropriate platforms.
• Execute loan payoff procedures and manage related documentation with precision.
• Maintain accurate internal and third-party reporting/payments.

Other Responsibilities

• Participate in rotations for tickets, emails, phones, and google spaces
• Participate in cross-functional collaboration for improvement
• Perform all maintenance to loans after booking, with the exception of CIT Maintenance
• Scan and properly store all documents associated with loans
• Escrow invoices
• Reams schedules
• E-Title management, including processing e-titles/perfecting titles
• Collateral management exceptions; may include vehicle, home, and flood
• Process loan payoffs
• Coordinate release of titles and promissory notes
• Coordinate collateral releasing
• Credit Reporting including disputes and corrections
• LSI payment and reporting
• Invoice management; may include appraisals, evaluations, and coupons
• Escrow/Ream payments
• Participation loan payments

What High Plains Bank brings to you

• The opportunity to work for a community driven, employee owned business
• Highly competitive PTO, retirement and health care
• Opportunities for growth, development and learning
• Tuition Reimbursement

Target compensation range

• $18.00-$25.00 per hour based on experience and qualifications - other factors may be considered

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer

Location and Schedule

In person at our one of our five locations, 8-5 Monday - Friday

• Flagler, CO
• Bennett, CO
• Wiggins, CO
• Longmont, CO
• Keenesburg, CO

High Plains Bank is proud to be an Equal Opportunity Employer

Member FDIC

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No nights
• No weekends

Work Location: In person

Salary : $18 - $25