AV Engineer

Description

When you become part of our team, your career opportunities are endless. We offer our team members competitive compensation and world-class benefits. Our culture is easy to live, but hard to describe come see exactly what it means to be a part of High Point Networks.

High Point Networks is a leading provider of information technology solutions in both SMB and enterprise-level markets, servicing customers from coast to coast. We specialize in anything that spans your network, data center, phone system and endpoints with a strong security focus across all things IT. Our Headquarters is in West Fargo, North Dakota with additional regional offices throughout North Dakota, South Dakota, Minnesota, Montana, Nebraska, Oklahoma, and Colorado. No matter where your business is located within the United States, we have you covered.

Job Summary

The purpose of the AV Engineer role is to design, deploy and troubleshoot AV solutions. The AV Engineer role is an opportunity to join our growing AV team and become a key player in the pursuit of taking our AV solutions to the next level.

We want to provide our customers a captivating experience by giving them the resources they need to provide engaging audio and video experiences in their meeting and board rooms, classrooms, as well as provide public address system for schools, auditoriums, stadiums, and so on. As an AV Engineer, you will work with solutions from Bogen, Televic, Q-sys, Atlona, and others.

Essential Duties and Responsibilities

Selecting and installing AV hardware and software, AV engineers ensure that AV equipment is prepared to meet the organization’s needs, including AV distribution, switching, intercom, paging, room automation, sound reinforcement, AV conferencing, and assisted listening systems.

• Coordinate and lead AV solution deployments
• Collaborate on technical strategy
• Provide technical guidance
• Install, terminate, and connect AV and network cabling
• Design and build AV circuits in the field
• Maintenance, troubleshooting, and problem-solving - including hardware and software issues
• Program AV, Intercom, and Automation systems
• Train and support end users
• Creating and updating AV documentation, this includes user guides and technical documentation
• Collaborating with other AV professionals
• Effective communication

Additional Duties and Responsibilities

• Attend and participate in service departmental meetings to provide project updates, product knowledge and be a team member to those responsible for implementation and support of those solutions. 
• Assist with projects and provide cross functional assistance to other departments when needed
• Develop in-depth knowledge of the AV offerings and how they relate to customer’s needs
• Document internal processes and procedures related to duties and responsibilities
• Responsible for entering time and expenses in our tools
• Take part in other relevant activities as directed by manager
• Awareness of the latest trends and features in AV equipment

Qualifications 

• Technical background with previous experience in a technical role in the AV space.
• Flexible attitude toward scheduling changes
• Adaptable and creative-oriented attitude
• Enjoy working with customers and external audiences
• Proficient with general Microsoft Office applications
• Strong organizational, presentation, and customer service skills
• Skill in preparing written communications and materials
• Interpersonal skills: such as active listening and customer care
• Ability to multi-task and adapt to changes quickly
• Typing skills to ensure quick and accurate data entry
• Self-motivated with the ability to work in a fast-moving environment
• Must be able to present and speak in front of others

Qualifications