Clinic Manager – University Eye Institute – High Point

The Clinic Manager at the University Eye Institute – High Point is responsible for the daily administrative operations of the clinic, ensuring an efficient, organized, and patient-centered environment. This position provides leadership in office administration, staff coordination, financial oversight, and operational efficiency while supporting faculty, clinicians, students, and patients. The Clinic Manager serves as a key liaison between the clinical, academic, and administrative functions of the institute.

• Bachelor’s degree preferred

• Experience in optometric clinical management

• Oversee and manage the daily operations of the University Eye Institute, ensuring smooth and efficient workflows.
• Implement and enforce clinic policies and procedures in compliance with university and healthcare regulations.
• Maintain office equipment and supplies, coordinating with vendors and university departments as needed.
• Ensure compliance with HIPAA, OSHA, and other regulatory requirements related to patient care and clinical operations.

• Supervise front desk, optical and administrative staff, including hiring, training, and performance evaluation.
• Develop staff schedules to ensure adequate coverage while optimizing efficiency.
• Serve as a resource for problem-solving and conflict resolution among staff and faculty.

• Ensure high-quality customer service by overseeing front desk operations, patient check-in/check-out, and scheduling.
• Address and resolve patient concerns or complaints in a professional and timely manner.
• Monitor and improve patient flow and wait times to enhance the patient experience.

• Assist with budget preparation and financial management, including tracking clinic expenses and revenues.
• Oversee billing and insurance processes, ensuring accuracy and compliance with coding and reimbursement guidelines.
• Collaborate with the university’s finance and billing departments to manage patient accounts, payments, and collections.

• Support faculty, students, and clinicians by ensuring clinic schedules align with academic and training needs.
• Coordinate with the School of Optometry to facilitate student rotations, externships, and clinical learning opportunities.
• Assist with accreditation and reporting requirements related to clinical education and patient care.

• Maintain and oversee the electronic health record (EHR) system, ensuring accurate documentation and reporting.
• Generate and analyze operational reports, identifying areas for improvement and efficiency.
• Assist with IT and software needs, coordinating with university technical support when necessary.

• Work closely with the Clinic Director on all aspects of clinic management

• Member of the University Eye Institute Administrative Team reports to the Clinic Director

• Ability to multi-task: being able to alternate easily between entering information on the computer, conversing on the phone, and greeting a visitor.
• Be focused in the midst of distractions.
• Must have recall of facts or names; be meticulous.