Facility Operations Quality Assurance Manager

High Point University Facility Operations Quality Assurance Manager manages quality assurance and production control programs to ensure established work standards are met and repairs are made on a timely basis. Establishes training programs, will identify operational readiness issues across campus departments relating to facilities and grounds and prepare readiness efficiency reports. Will seek to locate and resolve any issues with expediency. Inspections will involve days, evenings and nights. Work will involve supporting all university events (student centered, private, athletic) in a representative and functional capacity and further, position will identify inefficiencies within the system and seek to correct. This role will investigate complaints across multiple staff departments and resolve. This position also manages the Building Supervisor Program.

• Bachelor’s degree preferred; High school diploma required

• Minimum of five (5) years of operations or similar experience
• Project management experience preferred. Experience working with contractors and outside vendors preferred. Event planning/event setup experience preferred.

• Unmatched attention to detail and organizational skills.
• A strong leader with the ability to supervise and adapt to changing circumstances.
• Ability to organize workflow and coordinate activities across various disciplines.
• Ability to perform in stressful situations.
• Strong problem-solving skills.
• Effective written and oral communication skills; strong interpersonal skills.
• General knowledge of building systems, electrical / plumbing / HVAC / kitchen equipment. Ability to troubleshoot and help contractors reach and investigate building-specific projects.
• Make independent decisions while maintaining strong ethical standards consistent with University policy. Upholds University standards and protects confidential information.
• Knowledge of contract management.
• Experience and understanding in managing janitorial, maintenance and landscaping services.
• Technical knowledge of logistics, facilities and process improvement.

• Inspects campus daily to catalog all deficiencies with specific focus on the physical campus including, but not limited to, identifying flaws with all aspects of building exteriors/interiors, campus grounds and food service operations.
• Resolves deficiencies through collaboration with auxiliary partners, vendors, and university employees.
• Develops and implements Admission Tour standards to ensure all repair/construction work causes minimal disruption for visitors.
• Provides event support, working in partnership with Admissions, Athletics, Institutional Advancement, University Events, and others to assist with a wide range of campus services and needs.
• Responds to and assists with facility related help calls, supporting campus partners as needed and directing repairs/maintenance as needed.
• Provides facility reports, documentation, technical assistance, support, and collaboration.
• Maintains a professional image by following dress code that includes a coat and tie based on formality of the event.
• Maintains a positive work atmosphere by acting and communicating effectively with students, students’ parents, faculty, co-workers and managers
• Ability to work a flexible schedule including nights and weekends.
• Works with auxiliary partners, mail center, and others to ensure compliance with all campus delivery standards.
• Manages Building Supervisor Program to ensure buildings are maintained at extraordinary levels.
• Actively work to raise awareness of campus sustainability initiatives and put programs in place to positively impact environment
• Other duties as assigned

• Creates and maintains records of job performance as it relates to quality assurance and deficiency resolution.
• Manages project expenditures and job cost accounting processes: including accuracy, documentation, approvals, payment reporting, and tracking.
• Ensures compliance with company, industry, trade, and jurisdictional safety standards, practices, codes.