What are the responsibilities and job description for the High-Tech Professionals is hiring: Business Analyst / Technical Writer in San Di position at High-Tech Professionals?
Business Analyst / Technical Writer
Job ID : 1924
Location : San Diego, California
Type : Permanent
Status : Open
Key Skills : Business analyst, business design, workflow, release notes, user documentation, technical writing, JIRA, Agile, SaaS
Description :
Seeking a business analyst with technical writing skills interested in helping to mature a portfolio of cloud-based clinical applications. The company recognizes the critical importance of serving clients’ and its own business goals through attention to technical requirements and systems architecture documentation leading to proper product development, training, and support.
Job Responsibilities :
- Work closely with product leads, clients, and subject matter experts in understanding business and technical requirements and translating them into specific software requirements.
- Interview users (clients and internal subject matter experts) on workflow, and identify, analyze, and document high-level business requirements into detailed user stories.
- Work with the design team to help create mock-ups of screens and reports.
- Create user workflow diagrams.
- Define screens and reports including creating unified nomenclature for product features.
- Ensure that step-by-step product functionality is clear and documented.
- Document both technical designs and specifications.
- Engage in user research for specific user requirements and evaluate information received from client stakeholders (end-users) to aid in product prioritization.
- Work with the team to create specific document libraries, including, but not limited to :
- Business design documents, user stories / requirements
- Internal development tickets in JIRA
- Client-facing release notes, product announcements, CBTs
- Client-facing technical user manuals, training, and support documents
- Systems architecture specifications
- Technical white papers and case reports
- Work with the implementation team and project manager on new accounts and / or add-ons for existing accounts.
- Provide support to the implementation team during implementation efforts for new and existing accounts, which may include training for user acceptance training and go-live.
Requirements :
Preferred Qualifications :
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