What are the responsibilities and job description for the Software Technical Support Representative position at High-Tech Professionals?
Software Technical Support Representative Description : Seeking Software Technical Support Representative for Database and Document Production Software.In this position you will : Prepare law firms and their data for importingImport and set up new software accountsAssist Law Firm Members and their Staff with customizations to the softwareTrain law firms via web cam and in person at conferences on this softwareTroubleshoot on the phone as a tech support personWork on future versions of the softwareRequirements : Law Firm Experience (IT or Help Desk preferred...Maybe Paralegal)Familiarity with HotDocs a plusExcellent MS-Office Skills, especially ExcelUnderstanding of Workflow design. Extra credit for ActionStepExcellent written and verbal communication skillsUnderstanding of computer programming language. Not necessarily a programmer, but can read and interpret codeExperience with Video Editing software...CamtasiaWell organizedAbility to prioritizeWorks well in a fast paced, energetic environmentWorks well aloneFast learner, especially softwareHelp desk experienceMUST be high energyWilling to think outside the boxSolutions orientedDetail orientedCompany pays for 100% medical and provides free lunch daily. This is a great entry level position for motivated and talented individuals.To apply for this position please submit an MS Word doc of your resume and put in the subject Job ID # 1930.#J-18808-Ljbffr