What are the responsibilities and job description for the Utility Operations Application Specialist position at Highbridge Consulting LLC?
POSITION PURPOSE
We seek an experienced Utility Operations Application Specialist (AMI Metering, MWM, EAM) to join our support team and maximize the potential of our cutting-edge operations applications at the heart of our Company's mission.
The candidate will bridge our technical systems and operational needs and should have a strong background in utility operations, technical expertise in managing and supporting critical operational applications, and be proficient with SQL and Java development. This role will focus on advanced applications such as meter management, AMI metering, mobile workforce management, and enterprise asset management.
PRIMARY DUTIES / RESPONSIBILITIES
Administer and maintain the assigned operations applications
Provide technical support and troubleshooting for end-users
Manage application upgrades, patches, and new feature implementations.
Ensure data integrity, security, and compliance with regulations
Develop and deliver user training programs / Maintain user documentation
Develop and maintain custom applications and scripts using Java to support utility operations.
Write and optimize SQL queries for data extraction, analysis, and reporting.
Familiar with API functions and usages
Develop and maintain documentation for application processes, configurations, and troubleshooting procedures.
Conduct user training and provide ongoing support to ensure optimal use of applications.
Perform system health checks and proactively identify areas for improvement.
Assist in project planning and execution for new application implementations or major upgrades.
Ensure application compliance with industry standards and regulations.
Participate in on-call rotation for critical system support.
Education / Experience / Background
Bachelor's degree or equivalent required
5 years of experience in utility operations and related applications
Strong background in meter management, AMI metering, mobile workforce management, or enterprise asset management systems
Excellent problem-solving skills and attention to detail
Strong communication skills and ability to work effectively with both technical and non-technical stakeholders
Passion for environmental sustainability and desire to make a positive impact
Knowledge / Skills / Abilities
Good understanding of utility operations and processes
Proficiency in at least 2 operation systems such as :
Meter Management (i.e.Sensus, Neptune, Itron)
AMI metering technology (i.e. Sensus AMI)
Mobile Workforce Management (i.e. IFS MWM)
Enterprise Asset Management (i.e. HxGN, Kloudgin, or Cityworks)
SQL and database management skills (Oracle and / or MS SQL Server preferred)
Exposure to scripting and process automation (e.g., Python, PowerShell)
Proficiency with Java Programming & API integration
Excellent problem-solving and analytical skills
Strong communication and interpersonal abilities
Knowledge of IT security best practices
Familiarity with ITIL frameworks
Data analysis and reporting skills
Experience with change management processes
Understanding of regulatory compliance in utilities
Ability to translate business requirements into technical solutions
Proficiency in creating technical documentation
Experience with agile methodologies
Commitment to continuous learning and improvement
Project management experience is a plus
Education / Experience / Background
Minimum Bachelor Degree in Computer Science, Information Technology, or related field and equivalent experience.
Minimum 6 years of designing, implementing, and maintaining the infrastructure services or similar role.
Soft Skills :
Strong problem-solving skills and ability to work in a fast-paced environment
Excellent communication skills and ability to work effectively in a team
Ability to work independently and as part of a team.
Strong organizational and time-management skills.
Certification / Licenses / Training
AWS Professional Certifications preferred
PHYSICAL REQUIREMENTS / WORK ENVIRONMENT
Time flexibility required
Hybrid position with 3 days per week at the Company HQ Office in Paramus, NJ
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