What are the responsibilities and job description for the Customer Service Representative Dental position at Highbrook Way Dental Care?
We are looking for a motivated and detail-oriented Dental Front Office Assistant to join our team. As a key member of our front office staff, you will play a vital role in ensuring seamless patient interactions and efficient administrative processes. Your excellent communication and organizational skills will be essential in providing an exceptional patient experience.
Key Responsibilities:
Requirements:
About Heartland Dental
Heartland Dental is one of the largest and fastest-growing Dental Support Organizations, providing exceptional service to its more than 2300 supported doctors in 38 states and over 1,400 supported offices. With a commitment to living core values that promote diversity and inclusion, we provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.
At Highbrook Way Dental Care, we prioritize building a positive and supportive work environment that fosters growth and development. If you are a motivated and detail-oriented individual looking for a challenging and rewarding role, we encourage you to apply.
Key Responsibilities:
- Answering phones and responding to patient inquiries in a timely and professional manner.
- Managing front office duties, including checking office mail and email, communicating with patients and insurance companies, and utilizing Dentrix for patient scheduling and records.
- Scheduling and confirming appointments for multiple providers in the office, as well as filing patient insurance claims and following up on outstanding claims.
- Posting insurance and patient payments, processing accounts receivables, and reviewing treatment plan fees and payment options with patients.
- Partnering with the providers and team to implement Heartland Dental systems to optimize office potential.
Requirements:
- Minimum Qualifications:
- Experience working in a fast-paced and customer-centric environment.
- Excellent communication and organizational skills.
- The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.
- Preferred Experience:
- ~1 years of experience in a dental or medical setting.
- ~1 years of experience with insurance billing and accounts receivable.
- ~ Dentrix or other dental software experience.
About Heartland Dental
Heartland Dental is one of the largest and fastest-growing Dental Support Organizations, providing exceptional service to its more than 2300 supported doctors in 38 states and over 1,400 supported offices. With a commitment to living core values that promote diversity and inclusion, we provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.
At Highbrook Way Dental Care, we prioritize building a positive and supportive work environment that fosters growth and development. If you are a motivated and detail-oriented individual looking for a challenging and rewarding role, we encourage you to apply.
