| Job Description | Description of Work: - The DIT Enterprise Endpoint Management Operations team provides security application and software support for endpoint and server operating systems as well as enterprise software and applications.
- The Operations staff provide support for managed and non-managed desktops, laptops, mobile computing devices, communication devices.
- These support services are provided to staff in the DIT campus buildings as well as optimized agencies that are distributed across the state.
- This position functions as a Tier 3 System Administrator II for the Enterprise Endpoint Management Operations team.
- This position will provide primary support for Enterprise Endpoint Security tools (SCCM/MECM, Intune, Antivirus, Tanium, AGPM), Infrastructure Configuration Management, Remote Endpoint Management Support, Project Management, Process and Procedure Documentation.
KNOWLEDGE, SKILLS, AND ABILITIES / COMPETENCIES: - Knowledge and demonstrable skills with Intel/AMD-based computing equipment(Servers, Desktops).
- Extensive knowledge and demonstrable skills with MECM (inventory, software distribution, patch management and PowerShell scripting on an Enterprise level) Extensive knowledge and demonstrable skills with Windows OS 10, 11 Window Server2016 and Active Directory Extensive knowledge and demonstrable skills with Microsoft Intune, M365, Office 2016,Visio, Project, SharePoint Extensive knowledge and demonstrable skills with LAN\WAN Troubleshooting
Management Preferences: - Knowledge and a minimum of 2 years experience with supporting and maintaining a MECM\SCCM enterprise environment, knowledge of Azure and Intune (MDM, MAM, Apple and WIN10 devices), knowledge of Crowdstrike (Antivirus & Firewall on an Enterprise level), knowledge of Bitlocker & Defender (Anti-malware and encryption on Enterprise level) Some some knowledge of Ivanti Admin patch management for non-Microsoft applications.
- Ability to manage timelines, resources and personnel (internal staff and contractors), and leads implementation efforts to completion.
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