What are the responsibilities and job description for the NetworkTelecom Specialist NG911 Administrative Specialist position at HighCloud Solutions?
Title
Network / Telecom Specialist / NG911 Administrative Specialist
Location
Raleigh NC (Onsite)
Duration
4 Months
Interview Type
Either Webcam Interview or In Person
Job Type
C2CW2
Job Description
The NC911 NMAC Network Monitoring and Assistance Operations Center (NMAC) monitors the AT&T Esinet (Emergency Services Internet Network).
- The NC911 NMAC Network Monitoring and Assistance Operations Center (NMAC) monitors the AT&T Esinet (Emergency Services Internet Network).
- This position assists the Tier I / II network technicians who monitor the hosted networks.
- Will provide incident response on the system(s) ticket narration document management and will communicate with internal and external customers site technicians and customers alike.
- Will provide support to assist with tracking problems through to resolution.
- This position additionally supports NMAC leadership as well as 911 fee documentation.
Skills Required :
Skill
Required / Desired
Amount
of Experience
Bachelors degree or 3 to 5 years in Information Technology Computer Science Business Administration or a combination of education and experience
Required
Years
Understanding of technologies operating systems networking
Required
Years
Knowledge and experience with Microsoft Excel
Required
Years
Selfmotivated enthusiastic and able to handle multiple support cases
Required
Years
Strong writing skills to maintain organized documentation
Required
Years
Customeroriented and capable of providing high levels of client satisfaction
Required
Years
Collaborate and work well with others and supporting a team Experience with VOIP technologies is a plus
Required
Years
Strong skills in time and calendar management for team and leadership
Required
Years
Knowledge of network cabling network classification and network topology
Required
Years
Key Skills
Dhcp,Routing Protocols,Collection Management,Network Administration,Network security,Tcp / IP,LAN,Computer Networking,OSPF,Network Monitoring,TCP,Dns
Employment Type : Full Time
Experience : years
Vacancy : 1
