What are the responsibilities and job description for the OCM (ERP System Replacement) position at HighCloud Solutions?
Title OCM (ERP System Replacement) Location Saint Paul, MN (Hybrid) Duration Long Term Job Type C2C,W2 Job Description
Primary Responsibilities and Deliverables
Primary Responsibilities:
Collaborate with the vendor OCM counterpart to:
- Understand the project drivers, scope, and expected business outcomes.
- Develop the engagement approach, milestones, and schedule in collaboration with key stakeholders.
- Build collaborative and trust-based relationships with key stakeholders and personnel.
- Conduct and report impact analyses and readiness assessments.
- Develop and deliver organizational change plans including communication and training needs assessments/plans.
- Create and manage a change champion network.
- Facilitate user experience workshops.
- Develop a sustainment plan.
- Evaluate the effectiveness of organizational change plans and training for user adoption; develop and implement remediation plans when warranted.
- Log and follow through to disposition Project-related risks, action items, issues, and decisions; escalate issues and risk as needed.
- Monitor progress, tracks time, and reports status.
- Develop and submit status reports.
- Other duties as assigned
Primary Deliverables:
- Engagement approach, milestones, and schedule
- Impact analyses
- Readiness assessment(s)
- Organizational change plans
- Communication strategies/plans
- Training needs assessments/strategies/plans
- Change Champion network
- Facilitated workshops
- Evaluation plan
- Evaluation (user adoption) reports
- OCM strategies
- Training
- Remediation plans
- Sustainment Plan
- RAID Register
- Risks
- Action Items
- Issues
- Decisions
- Status Reports (including hours burndown)
Candidate Qualifications
Mandatory Qualifications:
- B.S. or B.A. degree (4 year) (or Associates degree plus an additional 5 years' experience)
- 5 years experience working with multiple stakeholder groups in an Organizational Change Management role for a large technology program
- Ability to quickly establish stakeholder trust in a hybrid work environment
- LOCAL Candidates preferred
Desired Qualifications:
- Experience as an OCM Practitioner in state, county, or city governments or non-profit sector
- Familiarity with Workday Financial and/or Human Capital Management modules
- Ability to contribute to the development and delivery of Workday-related training to multiple stakeholder groups
- ACMP or Prosci certification
- Note: Diverse and bilingual candidates are strongly encouraged to apply.
General Skills and Abilities:
- Knowledge of best practices, tools, and techniques in the professional discipline of organizational change management
- Business acumen
- Elicitation skills
- Facilitation skills
- Negotiation and conflict resolution skills
- Influencing skills
- Has or can quickly earn trust and credibility with stakeholders and team through empathy, follow through, and transparency.
- Ability to communicate effectively with all stakeholders
- Analytical, strategic, creative, and systems thinking skills
- Ability to analyze problems, identify and evaluate options, and implement solutions.
- Performs at high levels under pressure, even during organizational chaos.
- Open and receptive to continual feedback
- An "honest broker" – can deliver bad news in good ways.
- Training development and delivery
- Evaluation skills
- Proficient in MS Office suite and collaboration tools.
