What are the responsibilities and job description for the Business Customer Service Representative position at Higher Heights Consulting?
At Higher Heights, we pride ourselves on our innovation, creativity, and commitment to delivering top-tier marketing and sales campaigns. We’re seeking sports-minded, competitive individuals with an entrepreneurial spirit to join our team as Business Customer Service Representatives. In this role, you will be part of a dynamic and energetic environment where your drive and passion for winning will be nurtured and developed. We believe our success stems from the personal and professional growth of our team, and we are dedicated to providing you with the tools you need to thrive.
Key Responsibilities:
We are looking for individuals who thrive in a competitive, team-oriented environment and embody qualities such as:
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Key Responsibilities:
- Serve as the key communicator between Sales, Customer Service, and Advertising departments, ensuring the smooth execution of the customer enrollment process
- Use our personal approach to customer service to interact directly with clients, becoming their go-to resource for questions and support
- Assist the sales team by providing exceptional customer service to current and prospective customers, helping to drive sales and meet weekly and monthly targets
- Ensure the accuracy of customer data during renewal or acquisition processes to maintain our high standards
- Attend in-person and virtual meetings to continuously expand your knowledge of clients and drive sales growth
We are looking for individuals who thrive in a competitive, team-oriented environment and embody qualities such as:
- Sports-minded drive: A natural competitive spirit and a passion for pushing limits
- Entrepreneurship: A desire to take initiative, find solutions, and grow within the company
- Resilience: Ability to remain focused and adaptable in a fast-paced environment
- Teamwork: A collaborative approach to helping the team achieve collective success
- Bachelor’s degree in Communications or a related field preferred
- 1-2 years of experience in customer service, sales, or a related field preferred
- Excellent organizational skills with the ability to manage multiple tasks and deadlines
- Strong communication skills, both verbal and written, with an ability to build rapport and maintain relationships
- Self-driven, detail-oriented, and proactive problem solver
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