What are the responsibilities and job description for the Client Services Associate position at Higher Heights Consulting?
At Higher Heights, we believe in the power of personalized customer service and direct engagement. We are seeking a Client Services Associate to join our growing team and play a pivotal role in delivering exceptional service to our clients. This entry-level position is not in a call center environment but rather focuses on face-to-face interactions, offering a unique, hands-on approach that has driven our unprecedented growth.
As a Client Services Associate, you’ll be the bridge between our clients and their customers, using your exceptional people skills to create and maintain strong relationships. You’ll help us execute personalized marketing campaigns designed to drive customer acquisition and satisfaction while contributing to the overall success of our clients' brands.
What You’ll Do:
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As a Client Services Associate, you’ll be the bridge between our clients and their customers, using your exceptional people skills to create and maintain strong relationships. You’ll help us execute personalized marketing campaigns designed to drive customer acquisition and satisfaction while contributing to the overall success of our clients' brands.
What You’ll Do:
- Build and maintain client accounts through direct customer interactions, driving revenue and creating lasting relationships
- Master the client-provided software systems to efficiently handle inquiries and resolve issues
- Provide daily feedback to management on client interactions to continually improve the customer experience
- Stay knowledgeable about all the products and services we offer to answer questions and assist customers as needed
- Participate in cross-training within different departments, contributing to a well-rounded skill set and preparing for future leadership opportunities based on performance
- Comprehensive, one-on-one training with Senior Client Service Managers to ensure your success
- Travel allowance for work-related events and client meetings
- Opportunities to participate in community and charity events
- Flexible scheduling to accommodate work-life balance
- Ample room for advancement with a clear pathway to management roles
- Friendly, outgoing personality capable of building positive relationships with clients, team members, and management
- Adaptable and flexible, able to connect with people from diverse backgrounds
- A positive, can-do attitude and a commitment to ensuring customer satisfaction
- Ability to work well in a team environment and contribute to collective goals
- Leadership potential with a desire to grow within the company
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