What are the responsibilities and job description for the Sales Associate position at Higher Heights Consulting?
As a Sales Associate, your primary role will be to serve as a point of contact for customers, providing them with essential product and service information while addressing any concerns with precision and care.
A successful Sales Associate is someone who enjoys assisting others. They are empathetic, patient, and thrive in interactive conversations. They have the ability to step into the customer’s shoes and represent their interests. They gather valuable feedback, resolve issues quickly, and proactively solve challenges that arise.
Your goal will be to uphold excellent service standards, respond promptly to inquiries, and ensure high levels of customer satisfaction.
Key Responsibilities :
- Generate leads and identify potential sales opportunities
- Assess and understand customer needs to deliver tailored solutions
- Build lasting relationships with customers by engaging in open, interactive communication
- Deliver accurate product / service information using appropriate tools and resources
- Achieve personal and team sales goals through effective customer support
- Resolve customer complaints efficiently by offering solutions and alternatives within set timeframes, and follow up to ensure customer satisfaction
- Maintain records of customer interactions, process accounts, and manage necessary documentation
- Adhere to communication protocols and company policies
- Go above and beyond to actively engage customers and enhance their experience
