What are the responsibilities and job description for the Help Desk Technician (entry level onsite) - Harrisburg, PA position at HIGHER INFORMATION GROUP?
Higher Information Group is currently seeking an entry level IT Help Desk Technician (Managed Service Provider) to work onsite at our Harrisburg location.
The customer service oriented Help Desk Technician will provide technical support to users in an efficient and accurate manner.
The goal is to make sure that customer value is maintained to the standards set forth by the company.
We require an individual live within 30 miles of our Harrisburg Office and live in Pennsylvania.
RESPONSIBILITIES:
- Provide first level contact and convey resolutions to customer issues
- Properly escalate unresolved queries to the next level of support
- Track, route and redirect problems to correct resources
- Update customer data and produce activity reports
- Walk customers through problem solving process
- Follow up with customers, provide feedback and see problems through to resolution
- Utilize excellent customer service skills and exceed customers’ expectations
- Ensure proper recording, documentation and closure
- Recommended procedure modifications or improvements
- Preserve and grow your knowledge of help desk procedures, products and services
QUALIFICATIONS:
- Expected to be available on-call one week every month after the first 6 months of employment
- Experience in the MSP world preferred
- Proven working experience in providing help desk support helpful
- Working knowledge of help desk software, databases and remote control required
- Strong client-facing and communication skills a must
- Advanced troubleshooting and multi-tasking skills required
- BS degree in Information Technology, Computer Science or equivalent
- You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas.
If you are interested in joining our TEAM, please feel free to reach out to Susan Graham at: 717/652-3310 ext.1067 so I can provide you with additional information.
We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- Associate (Preferred)
Experience:
- Computer: 2 years (Required)
- Technical support: 2 years (Required)
Work Location: In person