What are the responsibilities and job description for the System Analyst position at Higher Love Cannabis Co.?
The System Analyst will be responsible for all technology-related components throughout corporate locations and reports to the System Administrator.
Responsibilities (including but not limited to):
- Maintain and support end points, Active Directory (AD), Office 365, Microsoft Office tools, and other enterprise systems throughout the company to maximize productivity and minimize system downtime.
- Administers Active Directory and manages user, system, and network security.
- Responsible for configuring and troubleshooting the local area network.
- Responsible for configuring and troubleshooting surveillance and badge access to maintain 99.99% uptime.
- Responsible for administration and troubleshooting of VOIP system.
- Configure, upgrade, and install all desktop/laptop computers, printers, scanners for all locations.
- Develop, document, and prepare departmental procedural manual and instructions for all Server/PC/software related tasks.
- Coordinate repair of all existing corporate PC-related hardware; determine hardware obsolescence and delete, as appropriate, from corporate inventory.
- Partner with operations team on technology-related communications and positioning.
- Keeps up to date with regulatory, technical, industry, as it pertains to the technology footprint throughout the organization.
- Serve as a strong leader within the central office, maintaining high standards for all team members while also providing positive guidance and support.
- Respond to and update all IT related tickets/inquiries in a timely manner
- Ensure documentation is up-to-date for work completed on all technology tickets
Requirements
- Bachelor’s degree in computer science or related field experience of 3 yrs (Preferred)
- Must be local to Marquette, MI or willing to relocate (Required)
- Travel is required to various locations throughout the UP
- Ability to communicate technical information to non-technical users.
- Ability to analyze, research and resolve technical issues.
- Adheres to Information Security Policies at all times.
- High level of interpersonal skills to effectively and efficiently deal with a diverse group of employees, technicians, and vendors.
- Familiarity with cannabis industry (Preferred)
- Strong verbal and written communication skills
- Understanding of retail structure and operations
- Excellent organizational skills with attention to detail
- Effective time-management and prioritization skills
- Desire to accept mentoring and guidance in an effort to grow skill set
Education and Experience
- Bachelor's degree in computer science or related field OR
- 3 years of technology related work experience.
Physical Requirements
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to lift 15 pounds or more at times.
- Must be able to stand, sit for prolonged periods of time, bend, kneel, squat, and twist.
Additional Requirements
- Must be able to pass a background check
- Must be 21
- Must be eligible to work in the United States
- Must treat all coworkers, vendors, customers, and community members in a professional and respectful manner.
- Some travel required
- Some on-call required
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Ability to Relocate:
- Marquette, MI 49855: Relocate before starting work (Required)
Work Location: In person
