Assistant Manager - Hourly

Reports to: Store Manager

Summary: Assistant Managers (AM’s) are responsible for supporting the Store Manager with the daily operations of the sales floor. They ensure the store is prepared for opening every morning, support Leads and Associates on the sales floor throughout the day and perform opening or closing procedures at the beginning or end of each day when needed. Additionally, AM’s ensure all team members who interact with customers adhere to Higher Love’s standards and procedures. AM’s serve as a point of contact for resolution of any retail issues when the Store Manager is not present.

Job Duties (including, but not limited to):

• Manages daily cash handling, including opening and closing registers, providing cash drops as needed, observing and monitoring transactions and approving staff purchases and customer returns.
• Ensures proper store opening and closing procedures are performed and completed by Leads & Associates or themselves.
• Maintains adherence to company presentation, branding, and merchandising standards, as well as overall appearance and cleanliness of the sales floor.
• Regularly reviews company policies & procedures and ensures adherence by all team members.
• Coaches Leads and Associates, provides growth and learning opportunities, and assists with conflict resolution among the sales team.
• Serves as a means for communications between the sales team and management and provides feedback to both.
• Maintains comprehensive understanding of industry rules and regulations related to retail cannabis sales in order to ensure compliance standards.
• Assesses sales floor flow and inventory needs; audits and monitors inventory levels.
• Communicates with GM to ensure the Inventory team receives accurate requests to ensure products are stocked adequately and replacements are ordered in a timely manner.
• Ensures Associates and Leads maintain positive energy throughout the day and provides periodic feedback on job performance.
• Sets an example for Associates and Leads by providing excellent customer service at all times.
• Regularly reviews in store menus and inventory on the sales floor and notifies management or Inventory team of any discrepancies observed or items in need of replenishment.
• Manages customer complaints, phone questions, and handles returns of products.
• Ensures a secure facility and that all staff comply with established safety and security procedures.
• Holds sales team accountable for maintaining equipment and software and ensuring proper use during shift.

Qualifications & Experience

• Must be at least 21 years of age.
• Passionate and knowledgeable about the benefits of cannabis use required.
• Fluency with Google Workspace or Microsoft Office, especially Sheets/Excel
• Outgoing, energetic, and enthusiastic attitude; strong work ethic.
• High attention to detail and discretion when handling transactions.
• Highly organized and detail oriented.
• Adaptable and open-minded when troubleshooting new procedures or implementation of new systems, willing to provide constructive feedback.
• Forward-thinking and idea driven.
• Commitment to ensuring a secure facility and make sure all staff comply with established safety and security procedures.
• Ability to function within cross-platform software environment.
• Willingness to work a flexible schedule, including early mornings or late evenings as needed. AM’s are expected to work 40 hours a week including some weekends each month. AM’s are expected to arrive on time and to lead by example.
• Must have a reliable personal vehicle or a way to get to work.
• Must treat all staff members in a fair and professional manner at all times.

Physical Requirements

• Ability to lift and carry up to 50lbs.
• Ability to push and pull large carts filled with products (100 lbs).
• Ability to stand and walk for at least 8 hours at a time.

Workplace Environment

• Busy retail environment with moderate noise level.
• Indoor environment; some exposure to seasonal temperature changes.
• Loud at times, music, conversations and radio communication constantly.
• High volume work during peak hours, events and holidays.