Budtender - Part-Time

Reports to: Store Manager, Higher Love Corp.

Summary

The Budtender will be responsible for providing excellent customer service, product knowledge, and assistance to customers who visit our dispensary. This role is also responsible for maintaining a professional and friendly store environment. Budtenders perform the core interaction with the customers and complete the sale of cannabis products within the stores. Budtenders are knowledgeable about a variety of cannabis products and can provide detailed descriptions and explanations of products to customers. Budtenders help customers find products specific to their needs and perform sales transactions while restocking products on the sales floor as necessary. Our Budtenders help our customers through exceptional customer service skills and industry knowledge.

Duties (including, but not limited to):

• Provide strong customer service daily to include an optimistic attitude, welcoming personality, and driven work-ethic. Must be able to provide great customer service to all customers.
• Become well-educated with all products offered and be willing to continue learning as the industry expands.
• Complete opening and closing procedures to ensure the cleanliness of the facility, as well as ensuring all online menus are current with daily offerings and specials.
• Provide the highest level of customer service while interacting with patients on-site and over the phone.
• Process new patients by getting proper information securely entered in our POS system
• Operate front desk responsibilities such as answering phones, checking-in patients, and updating patient files.
• Handle customer carry-out orders, verify ID and medical cards, process and cash out orders, and run orders out to customers.
• Follow all rules and regulations to ensure we are compliant with CRA and the State of Michigan.
• Educate customers to ensure all patients are recommended the correct medication that will best help achieve their desired effects.
• Complete tasks such as shoveling, salting, and removing any hazards from the property as needed within reason.

Requirements

• Must be reliable and honest, tardiness and repeated absences for shifts are not tolerated
• Reliable transportation
• 1 year of Customer Service preferred
• Experience working in a fast-paced environment
• Able to lift 20 lbs and be able to work on their feet for long shifts
• Must be willing to work evenings and weekends as needed, Flexible hours / availability, willing to cover shifts
• Must be able to pass a background check
• Must be a team player and work well with others and the public as well as follow rules and regulations.
• Must treat all customers, coworkers, vendors, and community members in a professional and respectful manner.

Education:

• High school or equivalent (Preferred)

Experience:

• 1 year Retail sales
• Cannabis knowledge
• Customer service.

Additional Requirements

• Must be 21
• Must be able to pass a background check as required by the CRA
• Must be authorized to work in the United States
• Must treat all coworkers, customers, vendors, and community members in a professional and respectful manner