Barback

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

The Romer House Waikiki, Hawaii

The Barback for 855-ALOHA is for assisting Bartenders in all opening, closing, and nightly duties. Responsible for maintaining clean bars, stocking and cleanliness of silverware, glassware, and dishes, and supplying service bar with food. Must be pleasant, conscientious, and professional while maintaining a positive attitude and delivering superior guest service always. Must be able to operate effectively as part of a team, communicate clearly, and ensure smooth service operations and quality service.

Understand and perform job duties to the expectations of Highgate's Service, Food, Beverage, and Wine manuals.
• Assist the bartender with preparation of drinks, mixes and garnishes
• Maintain the cleanliness, sanitation, and appearance of the bar area
• Maintain sufficient stock of all items and products in designated work areas
• Ensure proper set up, labeling, stocking and delivery of alcohol, non-alcoholic beverages, supplies, glasses, paper products, garnishes, and ice
• Clean equipment, tools, supplies, polish glassware and ensure equipment is in working order
• Perform opening and closing duties based upon shift assignment
• Resolve guest complaints within scope of authority; otherwise, refer the matter to management, notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft

• Executes and facilitates service in cooperation with other Barbacks, Bartenders, and Managers.
• Welcomes all guests and ensures guests receive responsive, professional, and gracious service at all times.
• Answers any questions about the menu, specific food items, the wine list or any other inquiries the guest may have.
• Understands any changes in the menu, dietary restrictions, food allergies, etc.
• Maintains a clean, safe environment at all times in the bar (front bar, back bar, well, floor).
• Fully understands and complies with all federal, state, county and municipal regulations that pertain to health, safety, and when serving alcohol.
• Perform other job-related duties as requested

• 2 years of high-volume restaurant/bar experience.
• Knowledgeable of menu items, including mixing and serving beverages, standard beverage recipes, preparation methods, glassware, garnishes, products, menu items, supplies and equipment
• Knowledgeable of computers and Point of Sale (POS) systems
• Knowledge of health, safety and sanitation regulations
• Able to effectively communicate in English, in both written and verbal forms
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
• Cleanliness, organization, and the ability to work well in a team situation are crucial to this position.
• Must be of minimum age to serve alcohol.
• Ability to multi-task and work well in a fast paced, team-oriented environment
• Applicants must possess a strong dedication towards learning, and motivation to progress in a fine dining environment.
• Must be impeccably groomed, maintain good hygiene, good posture, and have required uniform and tools.
• Responsive to constructive feedback from Management.