What are the responsibilities and job description for the General Manager position at Highgate Hotels, LP?
General Manager
Requisition ID : 2024-60181
Category : Hotel Management
Job Location : US-FL-Key West
Property : The Gates of Key West
Compensation Type : Yearly
Company Overview : Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.
Location : The Gates is a new lifestyle hotel in Key West offering an intimate setting that invites guests to celebrate the island's colorful history and creative spirit.
Overview
The General Manager is responsible for the overall hotel's success and profitability of the Gates & 24 North Hotels Key West through revenue generation, cost control, highest guest satisfaction, and developing employees, while maintaining the integrity of the hotel.
At Highgate, we offer excellent benefits to our Associates - Medical, Dental, Vision, Paid time off, Vacation, 8 Paid Holidays per year. Come join our Team on the beautiful Island of Key West.
Responsibilities
- Tour the operating departments daily, making adjustments as needed via department heads.
- Conduct weekly staff meetings, including training sessions presented by managers.
- Meet all financial review dates and corporate directed programs in a timely fashion.
- Hold a monthly financial review with all department managers.
- Ensure that all department heads maintain budgeted productivity levels.
- Develop managers for future advancement through training programs.
- In conjunction with the Director of Sales, conduct daily meetings focusing on prospecting and existing accounts.
- Play a pivotal role in hotel sales efforts, including client meetings and hosting receptions.
- Participate in required M.O.D. coverage as scheduled.
- Maintain direct contact with and monitor the development of management trainees.
- Adhere to all Highgate Hotel policies and procedures.
- Oversee and assist in the Highgate Hotel budget process as required.
- Ensure training in service standards is taking place in each department.
- Assist in creating a positive team-oriented environment.
- Inspect rooms regularly with both the Housekeeping Manager and Property Engineer.
- Ensure complete processing of invoices daily.
- Ensure that all appropriate information for financial documents is received monthly.
- Ensure cleanliness and maintenance of the physical property.
- Ensure employees are attentive, friendly, courteous, and efficient.
- Forecast monthly the hotel's financial position.
- Prepare and conduct all management interviews and follow hiring procedures.
- Interview all prospective final candidates for any vacant management position.
- Perform all Executive Committee members performance appraisals.
- Motivate, coach, counsel, and discipline all management personnel.
- Perform any other duties as requested by management.
- Ensure all employees receive fair and equitable treatment.
- Meet clients on the property to assist in the sales effort.
- Be in the public areas during peak times, greeting guests.
- Ensure procedures for handling of the hotel safe are followed.
- Ensure monthly credit meetings are conducted.
- Complete required corporate training modules.
- Ensure that all scheduled meetings take place on the property.
Qualifications
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