What are the responsibilities and job description for the PT Lounge Server - PM position at Highgate Hotels, LP?
| Requisition ID | 2025-61172 | Category | Food and Beverage | Job Location | US-AZ-Phoenix | Property | Hilton Phoenix Airport |
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
Hilton Phoenix Airport
The Outlet Server is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for receiving and delivering guests orders and collecting payment.
* Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
* Be familiar with the organization of the Restaurant(s), lounges, and Room Service and know the function of each job position.
* Have a thorough knowledge of menus and current specials in applicable outlets.
* Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
* Pre-bus all tables removing soiled dishes after each course.
* Be familiar with the operation of the P.O.S system.
* Perform cashiering functions by closing checks and preparing end of shift paperwork.
* Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.
* Ensure that tables and side stands are kept stocked, tidy and clean.
* Keep all beverages at least full (coffee, tea, soda, water, and lemonade).
* Breakdown trays of soiled dishes and linen in the dishroom according to established standards.
* Answer the telephone according to standards.
* Consistently upsell food, beverage and promotional items to guests.
* Be familiar with fire extinguishers, locations and know how to use them.
* Receive and deliver food and beverage orders and collect payment.
* Ensure overall guest satisfaction.
Education & Experience:
* High School diploma or equivalent and/or experience in a hotel or a related field preferred.
Physical requirements:
* Flexible and long hours sometimes required.
* Medium work-Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
* Ability to stand during entire shift.
* Must be able to maneuver throughout the dining area while carrying full trays of food & beverages.
Highgate Hotels and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant’s race, color, age, religion, sex, national origin, disability, genetic information, uniformed services, veteran status, sexual orientation, gender identity and expression or any other legally protected classification. Highgate Hotels will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested.
