Conference Services Manager

Conference Services Manager

Requisition ID

2024-60341

Category

Food and Beverage

Job Location

US-LA-New Orleans

Property

The Riverfront Hotel

Compensation Type

Yearly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

Location

Located just steps away from top Big Easy attractions in the Arts District and French Quarter, this luxury hotel reflects the charm and mystery of New Orleans. Enjoy newly renovated accommodations and the flawless service of a professional, courteous staff that knows how to take care of everything.

Overview

The Conference Services Manager is responsible for coordinating and supervising assigned group business after it is booked by the sales department, and through completion of the event or function, while maintaining profitable operations and high-quality products and service levels. He / she is expected to market ideas to promote business

Reduce employee turnover Maintain revenue and payroll budgets and meet budgeted productivity while keeping quality consistently high. The Meeting Services Manager is also responsible for acting as a liaison between client and operating departments to ensure a successful meeting and to generate repeat business.

Responsibilities

Anticipate client and individual guest needs associated with execution of event

• Resolve complaints and requests to client satisfaction.
• Maintain complete knowledge of daily scheduled group functions, times, locations, amount of people and specified requirements.
• Review sales and labor costs for previous day; resolve discrepancies with Accounting. Track actuals against budget.
• Manage group room blocks up until contracted "cut off"
• Prepare accurate deposit invoices
• Review Final bill for completeness and accuracy.
• Prepare and distribute, in a timely manner, accurate Banquet event orders.
• Keep immediate supervisor fully informed of all problems or matters requiring his / her attention.
• Prepare and submit required reports in a timely manner.
• Follow up on all turnovers
• within 24 hours via telephone and within 3 days with written correspondence.
• Know meeting room setups and capabilities.
• Know sleeping room configurations and types.
• Respond to requests by Meeting Planners immediately.
• Use the Partnership Agreement to meet client needs.
• Have comprehensive knowledge of all operational departments within the hotel guest services, reservations, housekeeping, audio visual, switchboard, accounting, restaurants, bars, and engineering.
• Interact with outside planners, vendors for event setup.
• Maintain pricing integrity and propose upscale menus for clients.
• Create, review and revise rooming lists and VIP lists.
• Manage existing accounts and follow up with client re-solicitation to capture future business.
• Work with other F&B managers and keep them informed of F&B issues as they arise.
• Manage the function book and adjust space in order to ensure maximum potential revenue.
• Be visible on the floor and assist staff as needed during functions.
• Be involved in and / or conduct departmental and hotel training (One-to-One Training, etc.)
• Plan and execute holiday and special events in conjunction with the Director of Catering.
• Use feedback from Meeting Planner evaluations to improve service and quality.
• Participate in required M.O.D. program as scheduled.

Qualifications

Education & Experience :

Must be proficient in Windows, Company approved spreadsheets and word processing

Physical requirements :

General Requirements