What are the responsibilities and job description for the Night Auditor position at Highgate Hotels?
Night Auditor
Requisition ID
2024-60719
Category
Front Office Operations
Job Location
US-NJ-Princeton
Property
Graduate Princeton
Compensation Type
Hourly
Highgate Hotels
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
Location
Graduate Princeton - Princeton, NJ
Overview
The Night Auditor is responsible for ensuring that all daily reports are generated, daily revenues are balanced, express checkouts are processed efficiently and guests needing assistance during the shift are accommodated. The Night Auditor will provide the management team with accurate and reliable information needed to make effective operational decisions.
Responsibilities
Check guests in and out.
- Handle and take reservations.
- Handle guest's special requests and customer complaints during shift.
- Perform all other front desk duties and responsibilities.
- Investigate and handle complaints, disturbances, emergencies, etc. during shift.
- Perform some Night Audit functions, able to review all Night Audit related functions and able to produce Night Audit reports.
- Assist in the preparation of Night Audit month-end reports, including in-house movie reports, house account summary, phone summary, etc.
- Interview, train, supervise and develop Night Audit staff, including coaching, counseling and discipline.
- Prepare, copy, and distribute reports as required.
- Handle special guest requests.
- Monitor and prepare Night Audit reports in accordance with Highgate Hotel's requirements meeting various due dates and deadlines, i.e.,
- Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency.
Qualifications