What are the responsibilities and job description for the F&B - Director position at Highgate?
Overview
The Director of Food & Beverage is responsible for coordinating, supervising and directing all property food and beverage operations, while maintaining a profitable F&B department and high quality products and service levels. He / she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.
Responsibilities
- Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
- Supervise all F&B personnel.
- Respond to guest complaints in a timely manner.
- Prepare the F&B budget and monitor department performance with respect to the same. Perform any necessary follow-up, including forecasting.
- Monitor industry trends, take appropriate action to maintain competitive and profitable operations.
- Work with other Executive Committee members and keep them informed of F&B issues as they arise.
- Keep immediate supervisor fully informed of all problems or matters requiring his / her attention.
- Coordinate and monitor all phases of Loss Prevention in the F&B department.
- Prepare and submit required reports in a timely manner.
- Organize and conduct department meetings on a regular basis.
- Monitor quality of service and product.
- Cooperate in menu planning and preparation.
- Ensure timely purchase of F&B items, within budget allocation.
- Oversee operations of the employee cafeteria.
- Ensure compliance with all local liquor laws, and health and sanitation regulations.
- Ensure departmental compliance with SOP’s.
- Ensure the training of department heads on SOP’s, report preparation, technical job tasks.
- Attend and / or conduct departmental and hotel training (CARE, One to One), etc.
- Interview candidates for front-of-house F&B positions and follow standards for hiring approvals.
- Conduct and / or attend all required meetings, including pre-convention and post-convention meetings.
- Ensure overall guest satisfaction.
- Must have open availabilty. 7 days a week, 365 days a year.
Qualifications
