What are the responsibilities and job description for the Front Desk Manager position at Highgate?
Overview
The Front Desk Manager is responsible for ensuring the operation of the Front Office and Front Services in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.
Responsibilities
- Assist daily in the hotel lobby.
- Responds daily to guest requests; both in house and pre and post stay.
- Communicates effectively and genuinely with guests, team members and other departments.
- Assists and often leads guest service training initiatives within the front office department
- Maintains a friendly and caring demeanor at all times in a fast paced environment.
- Motivate, coach, counsel and discipline all assigned personnel according to hotel standards.
- Develop employee morale and ensure training of front office associates.
- Monitor oversold dates to ensure the maximization of rooms revenue.
- Monitor labor expenses through schedule approval process and ensure budgeted productivity.
- Prepare associates for succession through development of their need areas.
- Understand and operate all aspects of the Front Office computer systems, including software maintenance, report generation and analysis, and simple programming.
- Interviews, hire and train guest services agents
- Maintains a house bank and keeps an accurate report of daily receipts and deposits.
- Is able to work with and understand basic financial data and information.
Qualifications
Salary : $65,000
