What are the responsibilities and job description for the Guest Experience Liaison (Bellperson) position at Highgate?
Overview
WHERE YOU WORK
The Joseph Nashville, a Luxury Collection Hotel re-imagines the hotel experience. The hotel's modern expression is informed by the city's diverse maker-culture and is as focused on integrating the work of Nashville's artisans, chefs and craftsmen as it is that of its musicians. The Joseph's art program - incorporating both the local works of Tennessee artists and works from one of the world's most renowned art collections - deepens the hotel's offering and roots it firmly in Nashville for guests and visitors alike. Featuring 297 thoughtfully designed rooms and suites, as well as 22,000 square feet of event and meeting space, The Joseph will exceed the expectations of varied guests. In addition to impeccable service, The Joseph offers countless chances to enjoy unique and memorable experiences. From the front door to the rooftop, The Joseph is full of opportunities to encounter the unexpected.
WHY YOU’RE HERE
Why do you do what you do? Passion. Pride. Life. You are passionate about making that difference. Making the difference for every guest that walks through the doors of the hotel and doing everything you can to ensure each of our guests has a memorable experience. You are here because the life you want is about providing exceptional service, and that is exactly what we do.
Availability Requirements
Full-time, Days, Evenings, Open Availability
Benefits
- Medical / Dental / Vision
- 401K
- Paid Time Off
- Free Meals during work
- Discounted room benefits
- Free parking
Responsibilities
WHAT YOU DO
As the Guest Experience Liaison, you welcome every guest to the hotel with a smile, and as an ambassador of the hotel, you make sure they are taken care of with a sense of urgency. Arranging transportation, delivering on requests, making reservations and maintaining an inviting presence are what you do best. Upon arrival, you provide a detailed orientation of the hotel including hotel artwork, outlets, amenities, and guest room. You are the personal liaison between the guest and the hotel to ensure that all guest’s expectations are met and exceeded such as restaurant reservations, laundry, shoeshine etc. You assist the concierge in handling mail and facsimiles and providing guests with information regarding hotel facilities and local attractions. Holding conversations and building lasting connections are all part of your day to day.
Qualifications
WHO YOU ARE
You love being the person others can rely on. You are the first and lasting impression for our decisive and discerning world travelers. You are the first one to greet them as they arrive and enter our intimate lobby / living room. Guests feel like you are always one step ahead because what they need is done before they even can ask, going the extra mile comes naturally. You like to stay busy, and when guest traffic slows, you always find other work to be done. Professional, pleasant and approachable, you take pride in a well-groomed appearance while working in an experiential luxury environment. You have worked in a luxury hotel as a concierge, bellperson or doorperson previously.
