House Attendant

Overview

The House Attendant is responsible for the maintenance and cleanliness of all assigned areas and equipment. He / she is also responsible for delivering items to guestrooms (express checkout, newspapers – property specific, etc.).

Responsibilities

• Employees must, at all times, be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Practice safe work habits to ensure safety to guests, fellow employees and self.
• Buff marble floors daily according to hotel standards.
• Shampoo carpets in the public areas and guest rooms according to hotel standards.
• Shampoo furniture as needed.
• Handle all requests for luggage assistance in a friendly, efficient and courteous manner.
• Handle items for "Lost and Found" according to hotel standards.
• At the end of the shift, turn in all keys and assignment sheets to the Housekeeping or Front Office.
• Clean guestrooms as needed.
• Have knowledge of and assist in all emergency procedures.
• Maintain hotel equipment in proper working order.
• Maintain storage of hotel equipment in proper area.
• Complete special projects as assigned by the Housekeeping Manager.
• Ensure overall guest satisfaction.
• Clean and maintain locker rooms, offices, and back of house spaces.
• At the end of the shift, turn in all keys and assignment sheets to the Housekeeping Office.
• Report maintenance issues to Housekeeping Supervisor / Manager.
• Be familiar with correct guestroom cleaning procedures to assist if needed.
• Deliver any clean linen to assigned sections, if necessary.
• Collect and load dirty linen into bins, receive bins of clean linen, bring linen bins to the housekeeping area.
• Separate dirty linen and stock linen closets.
• Pick up Room Attendant's dirty linen or trash as needed.
• Before leaving, collect all trash from the service landings and take to / dispose in outside trash dumpsters, per hotel procedures.
• Vacuum guest corridors.
• Keep hallways, public areas and closets neat, organized, and stocked as needed.
• Maintain cleanliness and sanitation in public restrooms.
• Adhere to the schedule for project cleaning of public areas.
• Maintain the stairwells to hotel standards.
• Keep ash urns clean and filled with sand in the smoking area.
• Deliver items for guests and employees upon request in a timely manner.
• Utilize any digital Housekeeping program such as Perfect Room, REX, etc.
• Deliver packages and materials to guest rooms, meeting spaces, and office as directed by management.
• Set up of any hospitality suites and meeting rooms including furniture removal.
• Breakdown and cleaning of any hospitality suites and meeting rooms.
• Replace refrigerator, kettle, or other in room amenity as directed by management.
• Deliver, set up, and remove rollaway beds and cribs / pack and plays.
• High dusting in all public areas and guest rooms.
• Clean drapes in public areas and guest rooms.
• Clean windows in public areas and guest rooms.
• Collect dirty glassware, dishes, and China from service elevator landings and bring to stewarding to be cleaned and redistributed.
• Retrieve glassware, dishes, and China from stewarding and distribute on the guest room floors.
• Remove and replace rain weather mats.
• Deliver furniture to guest rooms, assemble furniture, shelving, and other items as requested by management.
• Clean all baseboards in public areas and hallways.

Qualifications