What are the responsibilities and job description for the Inspector position at Highgate?
Overview
The Housekeeping Inspector / Inspectress is responsible for overseeing the cleaning of guestrooms by the Housekeeping staff. He / she is also responsible for ensuring that rooms are maintained to set standards of cleanliness and are ready in a timely manner for guest accommodations.
Responsibilities
- Ensure employees are at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
- Inspect all rooms assigned to Room Attendants on a daily basis to ensure that standards and productivity levels are being met and maintained.
- Notify Room Attendant(s) of any deficiencies found in the room and note on the attendant’s board. Ensure the Room Attendant returns to the room to correct the deficiency, when applicable. Re-inspect the corrected room.
- Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office daily.
- Maintain key control.
- Supervise Laundry employees, when applicable.
- Communicate with Guest Services regarding information about discrepant rooms.Physically check the room to determine status.
- Handle items for "Lost and Found" according to the standards.
- Carry an active pager / radio to maintain contact with the Front Office and / or Engineering.
- Oversee the daily assignment of duties, ensuring each Room Attendant and House Attendant carries a work assignment.
- Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings.
- Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager according to hotel standards.
- Initiate work orders for repairs and maintenance; follow through on each work order until completed.
- Oversee training of Room Attendants.
- Ensure completion of regular maintenance and cleaning projects on a biannual basis.
- Assist Housekeeping Management in preparation of Standard of the Week.
- Monitor all 's, special guests and requests.
- Ensure overall guest satisfaction.
Qualifications
Salary Range ($
In addition to travel discounts at all our hotels, Highgate offers competitive benefits,
including three pricing tiers of medical coverage as well as dental, vision &
supplemental benefits to full-time associates. Retirement 401k program is open to
both full-time & part-time staff who qualify.
Applications are accepted on an ongoing basis.
