What are the responsibilities and job description for the Security Officer- Westin Hotel & Spa position at Highgate?
Overview
The Safety and Security Officer is responsible for providing protection and communication with hotel guests and employees. He / she is also responsible for patrolling hotel premises to maintain security, detect and report fire, security and safety hazards and / or violations of Highgate Hotel’s rules and regulations.
Responsibilities
- Use proper radio etiquette at all times.
- Maintain visual contact with the Front Desk / Night Auditor and the front door of the hotel by remaining in the Lobby area when not on property walks.
- Maintain and review daily activity log.
- Maintain confidentiality with respect to guest and employee incidents.
- Hold briefing with Guest Services staff both at the beginning and end of shift.
- Check ID of visitors / employees as necessary.
- Access secured areas for authorized personnel.
- Maintain an awareness of legal limitation of position (local, state and / or federal ordinances).
- Assist guests to their rooms or assist guest’s w / entry into their rooms according to hotel standards.
- Assist during medical emergencies.
- Respond to emergency situations, including medical, security, guest complaints, etc.
- Investigate assault complaints.
- Assist outside agencies, as necessary, to maintain effective liaison.
- Respond to altercations, and investigate.
- Have knowledge of hotel and guestroom locking systems.
- Monitor TV cameras, if applicable.
- Administer First Aid / CPR as necessary.
- Challenge suspicious persons.
- Check safety hazards.
- Administer Heimlich Maneuver and or First Aid / CPR as necessary
- Complete Incident / Accident reports in a clear and concise manner.
- Monitor employees as they enter and exit the building.
- Conduct investigations relative to property losses, guest and employee accidents, and illnesses and crimes against the hotel.
- Document all deliveries.
- Patrol area to insure that areas are secure and free of unauthorized persons and disturbances.
- Provide escorts to persons carrying money, or other requests.
- Issue and inventory pagers, radio equipment and keys on a daily bases, if applicable.
Qualifications
