What are the responsibilities and job description for the Senior Manager, IT Business Applications position at Highgate?
Overview
The IT Sr. Manager, Business Applications is an integral member of our business technology team responsible for leading, mentoring, and guiding applications team focused on maintaining critical business systems, and support. This includes monitoring, maintaining business technology services across the portfolio while liaising with business stakeholders from Finance, Technology and Operations teams. The Senior Manager is also responsible for managing roadmap of projects and enhancements across the portfolio including customizations, automations, integrations, workflows, schedules, etc. while overseeing support team and communicate effectively with stakeholders.
Responsibilities
- Acts as a focal point for communicating related system problems within the department and collaborates with other teams and vendors on changes, fixes, and updates.
- Serves as liaison between departments and technical aspects of projects.
- The role is collaborative in nature and a critical integrator of plans bringing together business and technical requirements.
- Lead and maintain configurations and process improvements in systems to meet business needs.
- Work with 3rd party vendors and partners to recommend, design and configuration to meet business needs.
- Collaborate between business units to combine / consolidate their tech stack to align to an Enterprise strategy.
- Work closely with other departments to ensure that technology solutions are aligned with business needs.
- Ensure that all business technology systems are efficient, effective, and secure.
- Manages the release process for applications and application updates which includes effective department wide and end user communication.
- Develop or update project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing.
- Develops relevant metrics, measures, and publishes the performance of the services provided and enables continuous improvement activities in collaboration with peer groups.
- Lead the strategy and generation of Business Requirement Documents (BRD’s) and Solution Design Documents (SDD’s).
- Works closely with all other IT personnel in identifying, evaluating, selecting, and implementing specific information technologies that support the business plans and IT strategies.
- Sets and measures performance objectives and provides regular one-on-one feedback to all members of the IT Application team.
- Develop talent within the department and create ways to better service employees and teams to improve productivity.
- Functional areas of support include production planning, execution, & control.
- Monitors application operations and performance and act on items necessary to maintain uptime.
- Participate in Application enhancement and roadmap sessions. Ensure appropriate departments and managers are aware of new and upcoming functionality.
Qualifications
