What are the responsibilities and job description for the Vice President Operations/Managing Director position at Highgate?
Overview
The Vice President of Operations / Managing Director is responsible for providing corporate support and leadership to Highgate Hotels owned / managed properties within the Miami assigned market to include Managing Director responsibilites at the Elser Hotel & Residences. This person is ultimately responsible for ensuring that all hotel operations are carried out professionally, to Highgate standards and at the highest level of service while always maintaining the financial impact of such decisions and operations. This senior leader will be a dynamic, experienced and motivated mentor to property General Managers, as well as ensuring their hotels are continually in line with and carrying out the strategic goals and direction of the organization.
Responsibilities
Managing Director Responsibilites
Seasoned GM and / or Managing Director experience in a condo-hotel setting with a strong understanding of related accounting and owner relations requirements.
Experience managing large (300 keys) independent hotels.
Creative thinker with the ability to proactively manage expenses to achieve targeted flex / flow metrics.
Leadership personality / presence, ability to create a high-performance culture, and ability to attract / retain top talent.
Vice President of Operations Responsibilities :
Mentors General Managers to ensure successful operation of their hotels; sets short-term and long-range goals in tandem with Executive Team and GM's to aid and achieve each property’s defined performance metrics.
Ensures responsible financial management of assigned hotels at all times. In partnership with leadership team, develop annual budgets to accurately forecast financial performance and to deliver financial results in accordance with those budgets.
Drives guest satisfaction by maintaining product and service quality standards; Periodic property inspections, ensuring completion of Brand and Company training programs and initiating corrective action as necessary.
Works closely with owners to build relationships and ensure effective, proactive communication with ownership representatives at all times.
Oversees implementation of sales, revenue management and marketing programs to achieve and exceed established RevPAR goals.
Ensures that all assigned assets are properly maintained and protected, and that life safety programs and practices are being enforced.
Critically analyzes all metrics (including but not limited to financial reports, GSS, STR, Quality Assurance Inspections, Financial Audits, Associate Opinion Surveys, Employee Turnover), assessing actual performance to defined benchmarks, identifying variances and initiating corrective action.
Qualifications
Bachelor’s degree in a related field from an accredited university / college plus at least eight (8) years of related experience
Sales & Marketing experience preferably with a brand affiliation such as Preferred Hotels.
Knowledge of the tech / tools to optimize independent hotel operations (revenue, labor, procurement, and operations)
Proven experience driving ADR through continuous involvement in commercial strategy and tactics
Experience working with both branded and independent hotels and resorts is preferable.
Multi-property experience
Excellent Leadership Skills
Strong P&L experience
Must be an excellent communicator
Able to identify mark trends and adjust business strategy accordingly
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