What are the responsibilities and job description for the LEAD TECHNICIAN position at HighGround?
POSITION SUMMARY:
The Lead Technician is a key leadership role responsible for managing and working alongside a team of technicians to ensure the successful completion of restoration projects. This position involves overseeing the day-to-day operations on job sites, ensuring that all work is conducted safely, efficiently, and to the highest quality standards. The Lead Technician is also responsible for maintaining a professional image, adhering to Standard Operating Procedures (SOPs), and providing excellent customer service.
ESSENTIAL FUNCTIONS :
- Team Management : Supervise a team of technicians to oversee job projects from start to finish, ensuring that all tasks are completed according to plan and within the designated time frame.
- SOP and Safety Compliance : Ensure that your team strictly follows SOPs, maintaining safety, quality, and a professional image on all job sites.
- Demolition Execution : Conduct clean, safe, and precise demolition using hand and power tools, ensuring that all work is performed efficiently and with minimal disruption to the property.
- Drying Documentation : Document drying progress using state-of-the-art moisture meters, ensuring accurate and thorough records of moisture levels and drying effectiveness.
- Client Communication : Communicate with the In-Home Sales Specialist to report additional services needed that were not captured on the initial job ticket, ensuring that all client needs are addressed.
- Vehicle Operation : Drive a company vehicle to and from job sites, adhering to all state traffic laws and company policies to ensure the safety of yourself and others on the road.
- Compliance Task Completion : Complete all applicable compliance tasks in DASH on a daily basis, ensuring that all work complies with industry standards and company policies.
- Attention to Detail : Maintain strong attention to detail to ensure that our customers receive excellent service, with all aspects of the job handled with care and precision.
Qualifications
- Highschool diploma or equivalent required
- Have an attitude of continued improvement and willingness to help others
- Possess working knowledge or 1-2 years of experience related to the construction, plumbing, water mitigation and/or carpentry strongly preferred
- Hold an IICRC certification in water damage or mold remediation preferred
- Valid driver’s license
Physical requirements:
- Ability to lift 50 pounds or more
Our benefits include:
- Medical, Dental and Vision Coverage, with 4 medical plans
- Company paid life insurance and Long/Short term Disability
- 401k with generous company matching
- Paid Vacation, Sick time and Holidays
- Bi-Weekly compensation
Base pay plus commission
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