RECON STRATEGY AND SUPPORT MANAGER

POSITION :

Reconstruction Strategy and Support Manager

COMPANY :

HighGround is a private equity-backed leader in the disaster mitigation and property restoration services industry. The company was created in 2020 with the acquisition of Dry Force headquartered in Dallas, TX. Over the past 4 years, HighGround has acquired fourteen additional brands across the US encompassing decades of industry experience and market success. HighGround companies leverage industry leading technology, both in the field and in back-office operations, as well as a highly trained professional workforce delivering best-in-class service to its customers. Leading online reviews validate its commitment to service and have resulted in deep business-to-business relationships with leading plumbers, HVAC providers, home builders, digital referral partners and property management firms. These potential referral sources across North America provide a highly efficient channel to the residential and commercial markets.

BASIC FUNCTIONS :

The Company is seeking a Reconstruction Strategy and Support Manager who will be responsible for supporting organic growth and execution of repair operations for a growing portfolio of best-in-market disaster mitigation and property restoration brands. Specifically, this role will support the Brand Support Partners, General Managers and brand leadership teams working in collaboration with the HighGround leadership team in driving operational excellence and strategic growth initiatives specific to each brand. This role will report directly to the President of Reconstruction of HighGround.

This role will be located in any of the following geographic locations : Atlanta, GA, Dallas, TX, Tampa, FL and is an on-site role that requires travel.

ESSENTIAL DUTIES & RESPONSIBILITIES :

• Communication & Facilitation
• Facilitate tracking of monthly and weekly growth-driven action items in HighGround's standard cadence of support and accountability led by the Brand Support Partners and President of Reconstruction
• Partner with HighGround integration and technology offices to continuously improve the value of HighGround's reporting infrastructure along with brand understanding and proficiency in using relevant reports to drive business performance
• Facilitate tracking of progress to budgeted volume and revenue targets for all HighGround brands
• Facilitate tracking of progress to brand growth-driven objectives and key results (OKRs)
• Sales & Operations Management Competency Development
• Aggregate best practices across brands and share learnings to facilitate accelerated growth across HighGround portfolio
• Partner with Brand Support Partners and brand leadership to facilitate training and development of sales management resources and provide support to in-brand sales management
• Leverage More Floods' (HighGround's business consulting brand) collateral, content where applicable
• Develop relevant industry expertise around repair sales strategies and commission structures, service / product lines, and common objections / response strategies.
• Support Brands in ongoing customer communications to keep them engaged and satisfied throughout the repair experience.
• Develop expertise in DASH and PowerBI.
• Process Improvement and Analysis
• Analyze data to identify trends, process gaps, and areas for improvement in brand support efforts.
• Leverage data to spot emerging trends that could impact brand performance or compliance and work with leadership to develop strategies to address them.
• Identify and implement opportunities for process optimization in collaboration with Brands, ensuring efficiency while maintaining brand integrity.
• Strategic Leadership
• Be an engaged thought partner to the Brand Support Partners, the senior management team at each brand, and the HighGround leadership team
• Provide insight and domain expertise to help inform overall organic and inorganic growth strategies
• Provide insight into talent acquisition and retention aligned with marketing and sales
• Identify and recommend opportunities to establish and "cross-pollinate" best practices and strategies across brands
• Act as a liaison between corporate and Brand teams to ensure alignment on best practices, supporting corporate strategies while respecting regional nuances.
• Build strong relationships with Brands leaders to advocate for process changes and improvements, using data and evidence to support recommendations.

KEY PERFORMANCE INDICATORS :

OTHER REQUIREMENTS :

COMPETENCIES :

COMPENSATION AND BENEFITS :

Compensation will be commensurate with experience including a competitive base salary, annual bonus and competitive benefits package to include medical, vision, and dental

insurance and 401k plan with generous company matching, company paid life and HSA with company contributions

MORE ABOUT HIGHGROUND :

HighGround brands help customers who have suffered water, mold, or fire damage by providing 24 / 7 / 365 drying and clean up services coupled with reconstruction contracting, all while engaging with the customer's insurance company to ensure seamless claims processing. The company has developed long-lasting relationships with plumbers and other commercial partners through enhanced partnership activities, such as hosted education and training, reporting and analytics, and competitive incentive compensation. This comprehensive approach allows HighGround to stay top of mind with these key referral relationships.

The $95B disaster mitigation and property restoration sector is highly fragmented with over 10,000 companies and only a few players of scale. Despite being one of the larger companies in the market, HighGround still has a relatively small market share with significant opportunity for growth. Geographic expansions into adjacent markets and acquisitions have positioned the company for sustained organic growth. With the support of its investment partner, HighGround seeks to increase the company's market share and EBITDA significantly over the next several years through both organic growth and accretive M&A. The company's goal is to leverage its expertise and access to capital to build a national set of superior brands that are served and supported by a robust shared-services model and enable best-in-class technology, reporting and analytics, national channel partnerships, digital marketing, and talent acquisition and development.

For more information, please visit www.highgroundnow.com.